Network Performance Manager

Crawford & Company; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Network Performance Manager to join their remote team in Canada. This role is pivotal in enhancing contractor performance through real-time coaching and effective utilization of business tools. The successful candidate will facilitate quality reviews, create online training modules, and provide data analysis to improve efficiency. Join a company that values community restoration and empowers employees to innovate and grow within a collaborative environment. If you're ready to make a difference and lead the next generation of performance management, this opportunity is for you.

Benefits

Pay and incentive plans

Benefit programs for wellness

Continuous learning and career progression

Sustainability programs

Culture of respect and inclusion

Qualifications

• Bachelor's degree required in business or related field.
• Minimum 2 years of training or coaching experience essential.

Responsibilities

• Organize Quality Review Meetings with contractors.
• Provide real-time coaching and feedback to contractors.

Skills

Training and Coaching

Project Management

Communication Skills

Data Analysis

Negotiation Skills

Problem-solving Skills

Education

Bachelor's degree in Business Administration

Training in Residential Property Insurance

Tools

Xactimate

Job description

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Job Description

We are currently recruiting for a Network Performance Manager to join our team remotely in Canada. The successful candidate will provide real-time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient, and make recommendations on ways current processes may be improved to gain efficiencies. Will be responsible for interacting with contractors, district managers, as well as adjusters.

Responsibilities

1. Organize, plan, and prepare for Quality Review Meetings with individual contractor locations
2. Facilitate contractor performance support initiative, including monthly reporting and follow-up meetings.
3. Assist in creating online modules for business tools to teach the contractor network
4. Assist in creating and maintaining job aides for the contractor network.
5. Assist in providing technical industry expertise to internal team members, e.g., leading training sessions with other internal departments
6. Provide data review, analysis, and monthly reporting of individual contractor and regional performance results.
7. Provide real-time coaching and feedback to contractors based on contractor performance.
8. Subject matter expert for Contractor Connection processes and program requirements

Qualifications

1. Bachelor’s degree in business administration, management, construction, or a related discipline
2. Minimum 2 years training, coaching, and/or leadership experience
3. Minimum 2 years of Project Management experience preferred
4. Residential Property Insurance training experience preferred
5. Familiar with residential and commercial construction, restoration means, and methods
6. Knowledgeable in using Xactimate
7. Able to pull, analyze, and present data and findings
8. Excellent verbal and written communication skills
9. Excellent time management and organization skills
10. Excellent negotiation and problem-solving skills
11. Performance Management experience
12. Minimal travel may be required for industry events

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary:

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Research, Analyst, and Information Technology

Industries: Insurance