Network Operations Engineer

Megaport; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Network Operations Engineer to join their innovative team. This role is pivotal in maintaining and enhancing a next-generation network, ensuring high availability and reliability for customers. You will collaborate with engineering teams to implement automation and provide exceptional customer experiences. Ideal candidates will have a strong background in telecommunications, with expertise in routing protocols and experience with both Juniper and Cisco hardware. If you are passionate about technology and eager to solve complex problems in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong background in network incident resolution and maintenance.
• Experience with SDN and cloud-based networking concepts.

Responsibilities

• Operations and maintenance of Megaport’s next-generation network.
• Provide Level 3 support for customer incidents and fault resolution.
• Document all work in OSS/BSS systems.

Skills

Network Incident Resolution

Routing Protocols

MPLS Traffic Engineering

BGP

Linux OS

Perl

Python

Attention to Detail

Time Management

Proactive Problem Solving

Tools

Juniper Hardware

Cisco Hardware

Job description

About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

The Role

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand. Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

What You’ll Be Doing

• Operations and maintenance of Megaport’s next-generation network
• Major network and Level 3 customer incident fault resolution
• Network capacity management activity ensuring availability, forecasting/planning & deployment
• Document all work completed in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented for network equipment
• Maintain technical relationships with vendors and internal engineering teams
• Provide escalation support for network operations centre staff, sales, deployment, and other business units
• Provide technical summaries of proposed, planned, and completed technical work
• Evaluation, testing, and certification of new network hardware, systems and software
• Development and delivery of training to Network Operations staff
• Work with Engineering on network enhancement projects

What We Are Looking For

• Passionate about technology and using technology to solve problems
• Strong work ethic and willingness to continuously improve yourself
• Focus on end user experience, taking the extra step so that users can get the most from their services
• Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance
• Production experience in ISIS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN
• Production experience in Juniper and Cisco hardware platforms
• Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres
• Linux OS and Perl or Python coding experience will be highly regarded
• Be proactive and self-motivated
• Organized with a strong attention to detail
• Exceptional time management skills
• Have the ability to take initiative and work effectively in a rapidly changing environment
• Ability to work autonomously as well as in remote teams

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]