Network Operations Center (NOC) Analyst

BULLIT SYSTEMS; Barrie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an entry-level NOC technician to manage daily operations and deliverables in a fast-paced environment. This role involves providing strong technical support, engaging in high-priority incidents, and collaborating with various teams to ensure smooth operations. The ideal candidate will thrive in a dynamic setting, focusing on incident management and process improvement. Join a forward-thinking company that values teamwork and innovation, where you can develop your skills and contribute to critical IT functions.

Qualifications

• Strong technical support skills with a focus on incident management.
• Ability to follow procedures and documentation standards.

Responsibilities

• Manage daily deliverables and ensure efficient work management.
• Provide technical support and collaborate with team leaders.

Skills

Technical Support

Incident Management

Automation

Documentation

Education

High School Diploma

Bachelor's Degree in IT or related field

Job description

Direct message the job poster from BULLIT SYSTEMS.

Responsibilities:

1. Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.
2. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead/Manager positions as needed.
3. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of accountability.
4. Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of.
5. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
6. Collaborate strongly with the Team leader to manage the queue, work intake as well as delivery.
7. Engage in high priority incidents (P2s) or incident calls and provide support.
8. Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
9. Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
10. Support the incident, change and problem management processes.
11. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
12. Help develop team members, provide effective feedback and recognition when needed.
13. Help assess training needs, process gaps and improvement suggestions, automation opportunities.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology