Primary Purpose
The Network Engineer III is the senior position responsible for designing, securing, maintaining and installing networking, telecommunications and computer systems, including advanced troubleshooting. This is a leadership role with limited supervision of junior network engineers.
Essential Functions
- Leads, designs, acquires, oversees installation, configures, maintains and troubleshoots the University’s data and voice infrastructure including PBX, voicemail, call accounting and other voice related systems.
- Manages network performance by periodically baseline-lining capacity and performance and projecting resource usage.
- Defines, plans, schedules and coordinates “moves, adds or changes.”
- Provides detailed technical analysis for projects requiring network and telecommunications connectivity, including security, telecommunications and wireless.
- Develops and monitors network project plans to implement network infrastructure, and coordinates resources to ensure successful implementation.
- Designs and oversees performance matrices.
- Identifies, analyzes and resolves network problems through the use of a variety of monitoring tools.
- Establishes and maintains positive vendor relations to ensure adequate technical support and timely problem resolution.
- Provides project coordination.
- Conducts technical research and development.
- Provides leadership and training of Network Engineer 1 & 2.
- Performs other related duties as assigned.
- University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio‑cultural forces related to race, gender, ability, sexuality, socio‑economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications
- High School Diploma, and 60+ credit hours of continuing education.
- Eight (8) years of directly applicable networking/telecommunications experience.
- Cisco CCNP or higher.
Preferred Qualifications
- Master’s or Bachelor’s Degree.
- One (1) industry‑recognized Security Certification.
- Ability to design networks, support processes and software in a multi‑vendor environment without supervision.
- ITIL Foundation.
- Palo Alto PCNSE.
- Comfortable discussing networking and telecommunications topics with varying levels of personnel from student to the CIO.
- Project Coordination experience.
- Ability to provide hands‑on support and troubleshoot digital media technology systems.
- Must be able to comfortably discuss computing topics with varying levels of personnel from student to senior management.
- Must be able to provide solutions to integrate various disparate systems in a single service offering using existing knowledge and research.
- Solid written communication skills with the ability to write technical documentation or manuals.
- Must be able to manage projects and be familiar with project management concepts and risk analysis.
- Adept at reading and interpreting technical documentation and procedure manuals.
- Strong interpersonal and communication skills and analytical and problem‑solving abilities.
- Understanding of the organization’s goals and objectives.
- Ability to conduct research into emerging technology issues and products.
- Experience in network and telecommunications infrastructure design, deployment and management.
- A proven track record in LAN/WAN, Telecom system, and Network Security installation and operations, Telecommunications.
- Experience with structural and MEP design concepts.
- Experience with Networking and Telecommunications technologies (e.g., WAN, LAN, VPN, ACD, PBX, IEEE Wiring standards, network/telecom monitoring tools).
- Experience in server hardware and data center operations.
- Experience in virtualized server infrastructure, systems troubleshooting, and specialized computer applications.
- Familiar with traditional programming and scripting languages.
- Ability to write a network and/or telecom scope of work and finalize a system deployment and build‑out.
- Exceptional communication skills including interacting regularly with Architects, Designers and other Trades.
- Ability to maintain a professional and positive attitude in a fast‑paced creative environment.
- Knowledge of how to lead, empower, and motivate highly creative individuals.
- Demonstrated ability to work without direct supervision.
- Must be detail oriented, have multitasking abilities and handle tight, high‑stress deadlines.
- Experience working in a team‑oriented collaborative environment.
- Experience and sensitivity in working with people of diverse backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices and knowledge in their work.
Work Schedule
Work performed during standard business hours, 8:00 AM‑5:00 PM, M‑F, occasional overtime and hours worked outside of normal schedule may be required to meet business deadlines.