Network Customer Solutions Lead

Softchoice; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading IT solutions provider is seeking a Modern Infrastructure Customer Solution Lead in Ontario to guide National Defence customers through infrastructure modernization. The role involves developing hybrid IT solutions, collaborating with government clients, and providing technical leadership. The ideal candidate has extensive experience in technology sales and knowledge of Cisco and cloud technologies.

Benefits

Competitive benefits starting on day one

Flexible work environment

Culture of inclusion and belonging

Qualifications

• Professional experience with National Defence and infrastructure modernization.
• 7+ years of experience in a sales or technical pre-sales role.
• Extensive experience aligning DND mission objectives with technology requirements.

Responsibilities

• Guide National Defence customers through modernization of their infrastructure.
• Develop hybrid IT solutions including compute, storage, network, and public cloud.
• Create detailed technical presentations and solution blueprints.

Skills

Professional experience with National Defence and infrastructure modernization

7+ years of experience selling technology solutions

Strong communication skills

Experience in private, hybrid, and public cloud models

Ability to work independently and as part of a team

Education

Bachelor’s degree or equivalent relevant experience

Tools

Cisco solutions

Microsoft technologies

Job description

Whyyou’lllove Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

Guiding our National Defence customers through modernization of their infrastructure. As a Modern Infrastructure Customer Solution Lead dedicated to National Defence, your focus is on driving rapid infrastructure modernization to ensure our defense clients remain mission‑ready and capable of safeguarding Canada against evolving threats. This involves transforming both data‑center and public‑cloud environments into integrated, secure, and agile architectures that support advanced applications, data analytics, and AI‑driven workloads—delivering the resilience and operational excellence required for national security objectives.

This role at Softchoice is part of our National Defence High‑Performance Team (HPT), which means that you will be working alongside and collaborating closely with individuals focused on network modernization, workplace transformation, security and COTS, including Microsoft technologies. The team is led by an Account Director and works closely with a National Defence Industry Advisor. You will collaborate with DND personnel to understand their operational needs and technical requirements, creating detailed technical proposals and solution blueprints. In addition, you will help define the services required for architecting and deploying modern infrastructure solutions, providing technical leadership and guidance during the sales cycle including transition of solution design and knowledge of the customer’s needs to the engineering team for implementation.

What you will do:

• Bring a growth mindset and sense of urgency.
• Grow and develop hybrid IT solutions and services that include a mix of compute, storage, network, public cloud, professional services, and/or managed services.
• Leverage an insights‑driven sales approach, along with current knowledge of departmental and technical trends, to customize solutions for DND needs and mission goals.
• Work in partnership with Account Directors and other team members to engage with SSC and DND/CAF directly, early in the sales cycle.
• Collaborate with key government personnel to understand their mandates, mission objectives and technical requirements.
• Design and develop solutions tailored to meet departmental requirements.
• Create detailed technical presentations and solution blueprints.
• Define the services required for deploying these solutions.
• Provide technical leadership and guidance during the pre‑implementation phase ensuring that the services delivery team is fully briefed on the expected project outcomes.
• Participate in assessments and audits of existing network infrastructures to ensure solutions you design meet the needs of DND.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Stay updated with the latest technologies and industry trends.
• Maintain relevant technical certifications in your focused specialization areas.
• Collaborate with our partner field sales and solution architecture teams.
• Build and maintain account and market penetration plans on assigned accounts.
• Quarterback opportunities from the point of assessing customer needs through closing deals and driving diversification.
• Engage pre‑sales and internal support to provide outstanding, end‑to‑end service.
• Nurture strategic relationships with key partners and vendors.

What you bring to the table:

• Professional experience with National Defence and infrastructure modernization.
• 7+ years of experience selling technology solutions in a pure sales or technical pre‑sales role.
• Extensive experience aligning DND mission objectives and initiatives with relevant technology requirements.
• Proven track record in identifying, developing, and driving sales for legacy infrastructure environments, including computing, storage, and networking within data‑center infrastructure.
• In‑depth knowledge of Cisco and major storage provider solutions as they pertain to modern infrastructure needs.
• Strong expertise in private cloud, hybrid cloud, and public cloud models, with experience across Azure, AWS, Google, and managed services.
• Adept at building relationships and engaging with customer decision makers involved in infrastructure modernization efforts.
• Demonstrated ability to manage relationships at all organizational levels and effectively mobilize stakeholders to achieve critical deliverables.
• Exceptional communication skills, especially in conveying complex modern infrastructure concepts.
• Recognized demand generation capabilities, focused on proactive selling rather than solely responding to existing demand.
• Documented success in developing and increasing sales for Managed and Professional Services offerings.
• Creative, strategic thinker with a client‑focused service approach.
• Relevant certifications are highly desirable; if not currently certified, a commitment to achieving relevant certifications and maintaining them as they evolve.
• Ability to work independently and as part of a team.
• Bachelor’s degree or equivalent relevant experience.
• Knowledge of MEDDPICC is an asset.
• Bilingualism (English and French) is an asset.
• Experience in working with National Defence.
• TSClearance is highly desired or eligibility to obtain a clearance (Secret or higher).
• Ability to travel up to 25% of the time.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• High‑Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award‑Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail]. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.

Job Requisition ID: 7047
EoE/Vet/Disability