NetSuite Principal Consultant & TAM Lead

Bryant Park Consulting, Inc.; Beloeil; Remote; CAD 192,000 - 235,000; Full time

Benefits offered by this job

401k match

Health plan

Dental & Vision

Annual retreats

Job summary

Bryant Park Consulting, Inc. is a leading Oracle | NetSuite consulting firm focused on ERP implementations and optimizations. We are a collaborative team driving digital transformation for clients.

The Principal Consultant will guide service delivery, manage client relationships, and lead a team across multiple engagements, ensuring high quality and profitability. Salary ranges reflect market norms for senior ERP professionals.

Qualifications

• Bachelor’s or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience.
• 4+ years of hands‑on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
• NetSuite Certifications heavily preferred – ERP Consultant, Administrator.
• Experience and knowledge of best practices surrounding ERP.
• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.
• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences.
• Experience managing a team of 5+ consultants working across multiple engagements.

Responsibilities

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team.
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed.
• Proactively review workload and redistribute as necessary.
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Serve as primary lead/contact for assigned clients.
• Review contracts for special terms. Monitor time expended, billings, renewals, profitability.
• Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery.
• Train, mentor, and act as subject matter expert for team on both technical and functional skill sets.
• Advise client on standard functionality, leading practices for software and industry.
• Act as primary Technical Account Manager (“TAM”) for key accounts.
• Help manage teams across different multiple geographic regions.
• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer’s environments.

Skills

Leadership

Client management

Communication

Team management

ERP best practices

Education

Bachelor’s or Advanced degree in Business/Accounting/CS/IS or MBA

Tools

NetSuite

Celigo integration

Boomi integration

FarApp NetSuite Connector

Shopify integration

Salesforce integration

Job description

Bryant Park Consulting, Inc. is a leading Oracle | NetSuite consulting firm focused on ERP implementations and optimizations. We are a collaborative team driving digital transformation for clients.

The Principal Consultant will guide service delivery, manage client relationships, and lead a team across multiple engagements, ensuring high quality and profitability. Salary ranges reflect market norms for senior ERP professionals.