NEOMA Facilitator & Housing Support Worker

Closer To Home Community Services Society; Calgary; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Disability Insurance

Extended Health Coverage

Dental Coverage

RRSP Matching

Wellness Days

Employee Assistance Program

Job summary

Closer To Home Community Services Society in Calgary, AB, is seeking a NEOMA Facilitator & Housing Support Worker to foster housing stability through life-skills coaching and workshops for families in the NEOMA building. The role collaborates with on-site partners to empower tenants to thrive and retain housing.

The position emphasizes Housing First support, in-home visits, and case management for Home Again, with a strong commitment to cultural responsiveness and trauma-informed practice.

Qualifications

• Diploma or degree in social services or related field; experience preferred.
• 1–2 years housing support experience with vulnerable populations.
• Experience using HMIS is an asset.
• Experience with diverse cultural backgrounds including Indigenous communities.
• Strong interpersonal, communication, and advocacy skills.
• Cultural humility and trauma-informed care understanding.
• Able to work independently and in a team; flexible to evenings/weekends.
• Must have own vehicle and Alberta class 5 license with $2M liability insurance.
• Mileage reimbursed per CRA guidelines.

Responsibilities

• Developing and delivering skill-building workshops tailored to tenant needs (e.g., tenancy skills, parenting, budgeting, home maintenance).
• Conducting in-home visits to provide individualized support in parenting, problem-solving, financial literacy, child development, and general life skills.
• Employing a Housing First approach while supporting families with complex needs, including mental health and addictions.
• Providing ongoing support to help tenants maintain housing stability.
• Connecting program participants with community resources and assisting with navigation.
• Hosting community events with NEOMA partners to build connections and belonging.
• Covering the Home Again case load including landlord negotiations and client advocacy.
• Creating an inclusive, empowering, and culturally responsive learning environment.
• Tracking and reporting participant progress toward goals.
• Assisting clients in locating and securing long-term housing and liaising with landlords.

Skills

Interpersonal skills

Communication

Advocacy

Cultural humility

Trauma-informed care

Teamwork

Independent work

Flexible schedule

Driver's license

Mileage reimbursement

First Aid/CPR

Background check

Canadian work authorization

Education

Diploma or Degree in Social Services

Tools

HMIS

Job description

NEOMA Facilitator & Housing Support Worker

Closer To Home Community Services Society Calgary, Alberta, Canada

About this position

About Closer To Home Community Services

About Us: Closer to Home Community Services (CTH) is a non-profit organization located in Alberta since 1995. CTH provides a wide range of services designed to meet the unique needs of children, youth and families. Be a part of an innovative team that envisions a world where “every child is thriving within supportive family and community relationships”. Join in our mission to facilitate growth and belonging in communities of meaningful relationships and where our integrity is grounded in evidence-based practice authentically informed by, and connected to, diverse cultural wisdom. Together, we will journey with children and families to uncover strength, hope and healing, creating new possibilities for a brighter future.

CTH is committed to diversity, equity, inclusion and belonging for all; including different cultural backgrounds, spiritual beliefs, and sexual and gender diversities. We strive to be an employer of choice with a focus on wellness and connection.

Company benefits include:

• Disability, Life and AD&D Insurance
• Extended Health & Dental Coverage
• Additional Health Spending Account
• Employee Assistance Program
• Wellness Days
• RRSP Matching
• Company Events
• Training and Professional Development

About the Position: In this full-time permanent role, the NEOMA Facilitator & Housing Support Worker will support families residing at the NEOMA building by fostering housing stability through life-skills programming and individualized support. Working in collaboration with the Calgary Homeless Foundation and other on-site partner agencies, the role is focused on delivering workshops, one-on-one coaching, and community-building events that empower families to build resilience, retain housing, and thrive. This role will also support the Home Again program’s case management.

Please note that the following are non-negotiable compliance requirements for all Closer to Home employees before an offer letter can be issued:

• Clean 3 Year Driver’s Abstract - apply here
• Proof of $2M Liability Auto Insurance Coverage
• Police Information Check with Vulnerable Sector Search (completed within the last 6 months) - apply here
• Intervention Record Check (completed within the last 6 months) - apply here
• Please refer to the Qualifications section for details.

Responsibilities:

• Developing and delivering skill-building workshops tailored to tenant needs (e.g., tenancy skills, parenting, budgeting, home maintenance).
• Conducting in-home visits to provide individualized support in parenting, problem-solving, financial literacy, child development, and general life skills.
• Employing a Housing First approach while supporting families with complex needs, including mental health and addictions.
• Providing ongoing support to help tenants maintain housing stability.
• Connecting program participants with appropriate community resources and assisting with navigation.
• Hosting community events in collaboration with NEOMA partners to build positive tenant relationships and foster a sense of belonging.
• Covering the case load in the Home Again program which includes negotiating with landlords and advocating on behalf of clients
• Create a learning environment that is inclusive, empowering, and culturally responsive.
• Track and report on participant progress toward goals.
• Assist clients in locating and securing long-term housing, including liaising with landlords and attending property viewings.
• Build strong relationships with external agencies, landlords, and local services.

Qualifications:

• A Diploma or Degree in Social Services or a related discipline and/or previous experience working with vulnerable children and families is preferred
• 1-2 years of experience providing housing support to vulnerable populations
• Experience using the Homelessness Management Information System (HMIS) is an asset.
• Demonstrated experience working with families from diverse cultural backgrounds, including Indigenous communities.
• Strong interpersonal, communication, and advocacy skills.
• Cultural humility and an understanding of trauma-informed care practices.
• Ability to work independently and as part of a team in a community-based setting.
• Willing to work a flexible work week, including evenings and weekends when needed
• This position requires the use of a personal vehicle for work-related purposes. Applicants must show proof of a class 5 Alberta driver's license, a personal vehicle, and a clean 3-year drivers abstract. Applicants must also agree to maintain $2 million liability insurance on their personal vehicle, and consent to the possibility of an annual driver's abstract review to meet our insurance provider’s requirements.
• Mileage will be reimbursed in alignment with the CRA guidelines and CTH policy.
• First Aid/CPR Level C or higher
• A clean Intervention Record Check (IRC) from Children and Family Services and Police Information Check with Vulnerable Sector Check (PIC) are one of the non-negotiable compliance requirements for all Closer to Home employees before an offer letter can be issued. We highly encourage all applicants to apply for the IRC and PIC before the interview as it can take up to 6 weeks to process. Please apply for the IRC (free of cost) here and the PIC with Vulnerable Sector Check (~$75) here
• Can work full-time in Canada without sponsorship

All positions at Closer to Home Community Services require (5) competencies: I nstills Trust, Consumer Focus, Communicates Effectively, Situational Adaptability and Ensures Accountability

Closing Date: Until suitable candidate is found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Similar titles for this role: Housing Support Work, Program Facilitator

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we are gathered on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy), which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the Tsuut’ina Nation and Iyarhe Nakoda Nations, all of whom are the original signatories of the Blackfoot Treaty #7 in Southern Alberta. We also recognize Mohkinstsis (Calgary) as a home to members of the Metis Settlements and communities within Alberta.

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we work on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy) which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the TsuuTina and Iyarhe Nakoda Nations. We further acknowledge that Sikookotoki (Lethbridge) and Sa'am'sin (Medicine Hat) are home to many Indigenous people and respect various distinct cultures, languages and customs.

This role will be posted internally and is open to current CTH employees only at this time.

The pay range for this role is:

$24.66 CAD per hour