NEOMA Facilitator & Housing Support Worker

Closer to Home Community Services; Calgary; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Disability, Life and AD&D Insurance

Extended Health & Dental Coverage

Health Spending Account

Employee Assistance Program

Wellness Days

RRSP Matching

Company Events

Training and Professional Development

Job summary

Closer to Home Community Services in Calgary seeks a NEOMA Facilitator & Housing Support Worker to foster housing stability through life-skills programs and individualized coaching, in collaboration with Calgary Homeless Foundation and on-site partners.

The role includes delivering workshops, one-on-one coaching, and community-building events to empower families to retain housing and thrive, plus supporting the Home Again program’s case management.

Qualifications

• Diploma or Degree in Social Services or related discipline preferred.
• 1–2 years of housing support experience with vulnerable populations.
• Experience with HMIS is an asset.
• Demonstrated ability to work with families from diverse cultural backgrounds.

Responsibilities

• Develop and deliver skill-building workshops for tenants (tenancy, parenting, budgeting, home maintenance).
• Conduct in-home visits for individualized parenting, problem-solving, financial literacy, and life skills support.

Skills

Interpersonal skills

Communication

Advocacy

Cultural humility

Trauma-informed care

Teamwork

Independent work

Evenings/weekends flexibility

Canadian work authorization

Education

Diploma/Degree in Social Services

Tools

HMIS

Job description

About Closer To Home Community Services

About Us: Closer to Home Community Services (CTH) is a non-profit organization located in Alberta since 1995. CTH provides a wide range of services designed to meet the unique needs of children, youth and families. Be a part of an innovative team that envisions a world where "every child is thriving within supportive family and community relationships". Join in our mission to facilitate growth and belonging in communities of meaningful relationships and where our integrity is grounded in evidence-based practice authentically informed by, and connected to, diverse cultural wisdom. Together, we will journey with children and families to uncover strength, hope and healing, creating new possibilities for a brighter future. CTH is committed to diversity, equity, inclusion and belonging for all; including different cultural backgrounds, spiritual beliefs, and sexual and gender diversities. We strive to be an employer of choice with a focus on wellness and connection.

Company Benefits Include

• Disability, Life and AD&D Insurance
• Extended Health & Dental Coverage
• Additional Health Spending Account
• Employee Assistance Program
• Wellness Days
• RRSP Matching
• Company Events
• Training and Professional Development

About the Position

In this full-time permanent role, the NEOMA Facilitator & Housing Support Worker will support families residing at the NEOMA building by fostering housing stability through life-skills programming and individualized support. Working in collaboration with the Calgary Homeless Foundation and other on-site partner agencies, the role is focused on delivering workshops, one-on-one coaching, and community-building events that empower families to build resilience, retain housing, and thrive. This role will also support the Home Again program’s case management.

Requirements

• First Aid Certificate Level C from an Alberta OHS Approved Agency
• A reliable personal vehicle
• Alberta Class 5 Driver’s License
• Clean 3 Year Driver’s Abstract
• Proof of $2M Liability Auto Insurance Coverage
• Police Information Check with Vulnerable Sector Search (completed within the last 6 months)
• Intervention Record Check (completed within the last 6 months)
• Proof of 2 million liability insurance on personal vehicle
• Clean Intervention Record Check (IRC) and Police Information Check with Vulnerable Sector Check (PIC)
• First Aid/CPR Level C or higher
• Can work full-time in Canada without sponsorship
• People must be able to agree to maintain $2 million liability insurance on their personal vehicle, and consent to the possibility of an annual driver’s abstract review in order to meet insurance provider requirements.
• Battery may be reimbursed in alignment with CRA guidelines and CTH policy.
• Please refer to the Qualifications section for details.

Responsibilities

• Developing and delivering skill-building workshops tailored to tenant needs (e.g., tenancy skills, parenting, budgeting, home maintenance).
• Conducting in-home visits to provide individualized support in parenting, problem-solving, financial literacy, child development, and general life skills.
• Employing a Housing First approach while supporting families with complex needs, including mental health and addictions.
• Providing ongoing support to help tenants maintain housing stability.
• Connecting program participants with appropriate community resources and assisting with navigation.
• Hosting community events in collaboration with NEOMA partners to build positive tenant relationships and foster a sense of belonging.
• Covering the case load in the Home Again program which includes negotiating with landlords and advocating on behalf of clients.
• Create a learning environment that is inclusive, empowering, and culturally responsive.
• Track and report on participant progress toward goals.
• Assist clients in locating and securing long-term housing, including liaising with landlords and attending property viewings.
• Build strong relationships with external agencies, landlords, and local services.

Qualifications

• A Diploma or Degree in Social Services or a related discipline and/or previous experience working with vulnerable children and families is preferred
• 1-2 years of experience providing housing support to vulnerable populations
• Experience using the Homelessness Management Information System (HMIS) is an asset.
• Demonstrated experience working with families from diverse cultural backgrounds, including Indigenous communities.
• Strong interpersonal, communication, and advocacy skills.
• Cultural humility and an understanding of trauma-informed care practices.
• Ability to work independently and as part of a team in a community-based setting.
• Willing to work a flexible work week, including evenings and weekends when needed
• This position requires the use of a personal vehicle for work-related purposes. Applicants must show proof of a Class 5 Alberta driver's license, a personal vehicle, and a clean 3-year drivers abstract. Applicants must also agree to maintain $2 million liability insurance on their personal vehicle, and consent to the possibility of an annual driver’s abstract review.
• Mileage will be reimbursed in alignment with the CRA guidelines and CTH policy.
• First Aid/CPR Level C or higher
• People must be able to demonstrate a clean Intervention Record Check (IRC) and a Police Information Check with Vulnerable Sector Check (PIC) before the interview; we encourage all applicants to obtain these as early as possible.
• Can work full-time in Canada without sponsorship

Required Competencies

Instills Trust, Consumer Focus, Communicates Effectively, Situational Adaptability and Ensures Accountability

Closing Date

Until suitable candidate is found

Similar titles for this role

Housing Support Work, Program Facilitator

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we are gathered on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy), which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the Tsuut’ina Nation and Iyarhe Nakoda Nations, all of whom are the original signatories of the Blackfoot Treaty #7 in Southern Alberta. We also recognize Mohkinstsis (Calgary) as a home to members of the Metis Settlements and communities within Alberta.

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we work on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy) which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the TsuuTina and Iyarhe Nakoda Nations. We further acknowledge that Sikookotoki (Lethbridge) and Sa'am'sin (Medicine Hat) are home to many Indigenous people and respect various distinct cultures, languages and customs.

This role will be posted internally and is open to current CTH employees only at this time.

Pay Range For This Role Is

$24.66 CAD per hour