Navigateur des pharmacies - Bilingual Clinics and Pharmacy Navigator

AmerisourceBergen; Alberta; Remote; CAD 41,000 - 64,000; Full time

Job summary

Join a leading healthcare company as a Bilingual Clinics and Pharmacy Navigator. In this full-time role, you will manage patient enrollment in programs, coordinate reimbursements, and ensure accurate data management. Your expertise in communication and customer service will be vital in improving patient outcomes. The position offers a competitive salary and opportunities for personal growth within an inclusive culture.

Benefits

Health and wellness programs

Training and development programs

Qualifications

• At least two years’ experience in reimbursement navigation.
• Bilingual in English and French is required.

Responsibilities

• Enroll patients in various ICP programs.
• Manage reimbursement navigation and coordinate with pharmacy team.
• Prepare and process billing and claims.

Skills

Communication

Customer Service

Analytical Skills

Problem Solving

Interpersonal Skills

Education

Post-secondary education

Tools

Microsoft Office

Job description

Navigateur des pharmacies - Bilingual Clinics and Pharmacy Navigator

Apply locations

• Remote, AB
• Remote, BC
• Remote, ON
• Remote, Quebec

Time type: Full time

Posted on: Posted 8 Days Ago

Job requisition id: R258700

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Principales fonctions et responsabilités :

• Inscrire les patients aux divers programmes de PCI.
• Gérer la navigation du remboursement des patients et assurer la coordination avec les programmes internes et externes, les patients, l'équipe de la pharmacie, les partenaires et les médecins.
• Traiter et obtenir les couvertures d’assurance pour les patients, en gérant la communication avec les fournisseurs publics et privés.
• Faire la liaison avec les rendez-vous, cliniques, programmes de soutien aux patients et divisions de pharmacies.
• Maintenir des données exactes dans les dossiers des patients et les lecteurs.
• Signaler les événements indésirables, les événements graves, et les plaintes relatives aux produits conformément à la formation et aux politiques d'Innomar.
• S’assurer que le client reçoit les bonnes ordonnances.
• Maintenir le flux de travail en déterminant l’ordre de priorité des tâches et en travaillant en équipe.
• Préparer et traiter les factures, demandes de règlement, remboursements et documents connexes.
• Vérifier les factures et autres documents.
• Assumer d’autres fonctions et tâches au besoin, de temps à autre.
• Peut nécessiter de rester en disponibilité/attente.

Primary duties and responsibilities:

• Enroll patients in various ICP programs.
• Manage reimbursement navigation, coordinating with Innomar and other programs, patients, pharmacy team, partners, and physicians.
• Process and secure reimbursement coverage, managing communication with payers.
• Liaise with scheduling, clinics, patient support, and pharmacy divisions.
• Maintain accurate data in patient files and systems.
• Report adverse events, serious adverse events, and product complaints per policies.
• Verify patients receive correct prescriptions.
• Prioritize tasks and work effectively in a team environment.
• Prepare and process billing, claims, and reimbursements.
• Review invoices and related documents.
• Perform other duties as required.
• May be on standby/on call.

Experience and education requirements:

• Post-secondary education or equivalent in a related discipline.
• At least two years’ experience in reimbursement navigation with public and private payers.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Knowledge of Canadian drug reimbursement landscape and pharmacy operations.
• Excellent communication, customer service, and interpersonal skills.
• Bilingual in English and French is required.
• Experience in patient support programs is an asset.

Minimum skills, knowledge, and abilities:

• Knowledge of pharmaceutical reimbursement services industry.
• Strong analytical, mathematical, and problem-solving skills.
• Effective communication skills, both oral and written.
• Leadership and interpersonal skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Experience with cold-chain distribution and sterile preparations is an asset.
• Knowledge of Microsoft Office programs.

What Cencora offers

We provide compensation, benefits, and resources that support an inclusive culture and your personal growth, including health, wellness, training, and development programs.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities and reasonable accommodations for individuals with disabilities.

Salary Range

$41,200 CAD - 63,360 CAD

Affiliated Companies

Innomar Strategies