National Sales Leader

Harry Rosen Inc.; Golden Horseshoe; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Harry Rosen Inc. is seeking a National Sales Leader to drive growth and enhance customer experience in luxury menswear retail. This full-time position involves strategic planning, leading sales teams, and implementing innovative sales strategies in a hybrid work environment. The ideal candidate will have extensive retail experience and a strong focus on mentoring and developing high-performing teams.

Benefits

Monthly and annual Team bonuses

Industry discounts and purchase opportunities

Pension and Group RRSP Programs

Modern, digitally advanced workplace

Supportive coaching towards career goals

Diverse corporate culture

Commitment to internal growth and promotion

Qualifications

• 8+ years of retail leadership experience.
• Track record of delivering on business goals and customer experience.
• Experience in coaching high-performing teams.

Responsibilities

• Drive sales growth and optimize customer experiences across stores.
• Implement strategic sales plans and evaluate team performance.
• Coach Selling Leaders on successful sales techniques.

Skills

Retail leadership

Sales optimization

Coaching and development

Customer experience enhancement

Strategic planning

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Full-Time Permanent

Reporting to: EVP, Chief Retail Officer

Toronto, Ontario Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others.

The National Sales Leader is responsible for driving sales growth, optimizing customer experience, and developing high-performing sales teams across the organization. Working closely with executive leadership, this role creates and implements strategic sales plans, analyzes sales data, and ensures the execution of campaigns that drive both store and digital sales. This leader is also dedicated to developing Selling Leaders, coaching them on key sales principles, and promoting a strong relationship-based selling culture. Additionally, the National Sales Leader evaluates customer experience and continuously drives process improvements to achieve exceptional sales performance and client satisfaction (NPS).

Responsibilities in this role:

· Work with the Executive Leader to develop strategic and tactical sales plans that meet store budgets and customer experience goals.

· Create sales strategies for key campaigns and periods, using sales data and analytics to inform planning.

· Analyze sales performance, client data, and store metrics to find sales growth and new client acquisition opportunities and execute these sales initiatives through each store.

· Share feedback on products, customer trends, and sales insights with internal teams (Buying, Marketing) to boost sales strategies.

· Promote and track digital sales nationally to meet digital sales goals.

· Achieve Club Harry and client satisfaction (NPS) targets nationally.

· Set clear metrics for evaluating Selling Leaders' effectiveness in coaching their teams to drive sales.

· Identify skills gaps and coaching needs of Selling Leaders both from a tactical and people leadership POV and create strategies that will elevate their skills to drive sales through their teams

· Partner with Learning & Development to deliver impactful training and development courses to close Selling and Selling Leadership gaps on key sales principles

· Ensure Selling teams participate in product knowledge (PK) sessions and relevant training for maximum productivity.

Promote Selling Practices & Principles

· Ensure that the principles of our core training programs are consistently translated and applied on the sales floor, and coached to by Selling Leaders

· Audit stores and practices to ensure our Relationship Based Selling Culture and Clientele development standards are pervasive across the chain

· Evaluate the effectiveness of in-store sales and after-sale practices and recommend improvements.

Measure the Customer Experience Nationally

· Audit all elements of the in-store customer experience and identify challenges and opportunities that translate into the meeting of sales and NPS targets

· Oversee consistency of established standards and procedures

Develop High Impact Performers (HIP’s)

· Identify top performers (HIPs) and collaborate with Selling Leaders to create development plans to enhance their sales productivity.

· Support low-performing sellers with targeted development strategies.

· Collaborate with Store Leaders to identify and develop successors for key roles.

· Analyze trends and implement strategies to grow HIP talent.

Strategic Initiatives

· Oversee and support the implementation of sales processes and strategies, ensuring smooth execution.

· Build relationships and partner with National SMEs to address challenges, and integrate their specialized knowledge and best practices into improvements and sales driving initiatives

· Leverage SME expertise to enhance store performance and client NPS

Leadership

· Lead and inspire selling teams to meet and exceed sales targets.

· Foster innovation and a problem-solving environment

· Seek out process improvements continually

· Drive high-performing teams through SMART goals and accountability

· Achieve above Company average employee engagement and NPS outcomes and aim to increase metrics year over year

· Foster and demonstrate Core Value principles with all team members.

The successful candidate will bring the following:

• 8 years+ of retail leadership experience with leadership capacity in managing leaders on a regional, national or international scale
• A track record of delivering on business goals, initiatives and KPIs and conceptualizing and executing comprehensive sales and business strategies in a data driven manner, that result in growth, conversion and elevation of the customer experience
• Evidence of having been able to lead teams by example, and the ability to inspire one’s team, creating buy-in and commitment at every level; A track record of coaching in an evidence-based, effective and personalized manner that has resulted in growth of high impact performers and course correction for developing performers
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

#RGN

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

About Us

We’ve been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. To support this level of success, we look for candidates who are driven to succeed at all levels. Our business is based on fostering confidence, and our Associates shape the day-to-day experiences that help our customers look and feel their best.

We have been specializing in luxury menswear for over 60 years and our commitment to personable and detail-oriented service has made us one of the most highly regarded men’s clothing retailers in the world.