National Quality & Compliance Manager

Modern Niagara; Vaughan; Hybrid; CAD 120,000 - 140,000; Full time

Benefits offered by this job

Defined Contribution Pension Plan

Health and dental benefits

Annual health spending account

Employee assistance program

Vacation package

Job summary

Modern Niagara is seeking a National Quality & Compliance Manager to lead the development, implementation, and continual improvement of our quality and regulatory frameworks across Canada.

You will partner with operations leadership to ensure safe, efficient delivery, drive audits, and provide practical compliance guidance while maintaining strong regulatory relationships across jurisdictions.

Qualifications

• Strong knowledge of Canadian fuels, boilers, pressure vessels and related codes.
• Experience interpreting CSA/ASME standards into practical processes.
• Proven leadership in quality management and regulatory compliance.
• Ability to manage audits, corrective actions, and continuous improvement.

Responsibilities

• Develop, implement, and maintain the national quality management system.
• Oversee regulatory permits, licenses, registrations, and inspections.
• Lead internal and external audits and corrective action programs.
• Provide guidance on regulatory requirements across regions.
• Coordinate with regulators, inspectors, and certification bodies.

Skills

Quality leadership

Regulatory compliance

Operational auditing

Continuous improvement

Competency management

Tools

QMS

Job description

The National Quality & Compliance Manager is responsible for developing, implementing, maintaining, and continually improving the organization's quality management and regulatory compliance frameworks across all regions.

The role provides leadership in quality assurance, regulatory compliance, technical governance, operational auditing, continuous improvement, and competency management to ensure work is performed safely, consistently, efficiently, and in accordance with applicable legislation, codes, standards, customer requirements, and company expectations.

The National Quality & Compliance Manager serves as the organization's subject matter expert on quality and compliance matters while partnering with operations leadership to improve service delivery, strengthen technical execution, reduce risk, and promote consistency across all business units.

Why This Role Matters to Modern Niagara
The National Quality & Compliance Manager plays a critical role in protecting Modern Niagara Building Services ability to perform regulated work across Canada. Their oversight helps ensure the organization maintains the required authorizations, qualifications, registrations, inspections, and quality controls while supporting operational teams with practical compliance guidance.

By maintaining strong relationships with regulators, inspectors, engineers, certification bodies, and internal stakeholders, this role helps reduce compliance risk, strengthen quality, and support consistent execution across jurisdictions.

Key Impact / Purpose

• Maintain a consistent compliance framework for regulated fuels, pressure equipment, pressure piping, welding, brazing, and related work across multiple Canadian jurisdictions.
• Translate regulatory and code requirements into practical procedures, controls, checklists, and documentation expectations.
• Ensure required permits, licenses, certificates, registrations, inspections, submissions, and authorizations are maintained and current.
• Strengthen compliance and quality through effective audits, corrective actions, documentation, training, and continuous improvement.
• Provide operational teams with timely guidance on regulatory requirements, inspection expectations, testing, commissioning, repairs, alterations, and documentation.

Duties and Responsibilities
Regulatory and Code Compliance

• Interpret and communicate requirements relating to fuels, boilers, pressure vessels, pressure piping, welding, brazing, repairs, alterations, inspections, testing, commissioning, and operation.
• Monitor legislation, code adoption, regulatory bulletins, directives, advisories, and jurisdictional guidance issued by applicable authorities.
• Maintain jurisdictional compliance matrices identifying regulatory obligations, permits, licenses, registrations, inspections, renewals, and reporting requirements.
• Provide practical guidance to operational teams regarding code interpretation and compliance requirements.
• Support consistent implementation of regulatory requirements across all regions.

Certificates, Permits, Registrations, and Authorizations

• Oversee organizational certificates, permits, licenses, quality program approvals, registrations, and related authorizations.
• Coordinate applications, renewals, submissions, regulator communications, and supporting documentation.
• Monitor authorization status, renewal schedules, and scope limitations.
• Ensure work activities remain within approved organizational and jurisdictional authorizations;
• Coordinate responses to regulatory findings and corrective actions arising from external audits and inspections

Quality and Compliance Systems Governance

• Develop, implement, maintain, and improve the organization's Quality Management System (QMS).
• Develop and maintain quality and compliance manuals, procedures, standards, forms, templates, checklists, and controlled documentation.
• Ensure quality and compliance programs remain aligned with applicable regulations, codes, standards, customer requirements, and industry best practices.
• Establish governance processes for document control, record retention, audit management, and corrective actions.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Quality Assurance and Technical Standards

• Develop and maintain field quality standards and technical execution requirements.
• Establish quality expectations for installation, service, maintenance, testing, commissioning, repair, alteration, and documentation activities.
• Promote consistency in work execution, documentation practices, inspection processes, and customer deliverables across all regions.
• Conduct field reviews and quality assessments to verify adherence to company standards and approved work practices.
• Support operational teams in improving workmanship quality, documentation quality, and service consistency.
• Maintain and communicate best practices, lessons learned, and technical standards.
• Identify opportunities to improve quality outcomes and reduce operational variability.

Personnel Qualification and Competency Oversight

• Support development, maintenance, and administration of qualification and competency programs.
• Ensure qualified personnel maintain required certifications, licenses, registrations, and competencies.
• Monitor qualification requirements associated with regulated work activities.
• Support workforce development initiatives aimed at improving technical competency and quality performance.
• Maintain qualification tracking systems and competency records.

Operational Quality and Compliance Support

• Provide quality and compliance guidance during planning, procurement, installation, repair, alteration, commissioning, maintenance, and closeout activities.
• Assist operational teams in identifying quality requirements, compliance obligations, inspection requirements, testing requirements, and documentation expectations.
• Support implementation of quality controls and compliance processes within day-to-day operations.
• Assist field leadership in addressing quality concerns, compliance questions, and operational risks.
• Promote consistent application of company procedures and standards across all business units.

Regulator, Customer and Stakeholder Coordination

• Coordinate with regulators, authorized inspection agencies, insurers, engineers, third-party inspectors, certification bodies, and client representatives.
• Support regulatory inspections, audits, reviews, and compliance inquiries.
• Participate in customer quality reviews, audits, performance meetings, and corrective action discussions.
• Maintain records of regulatory correspondence, audit findings, customer concerns, and external commitments.
• Act as the primary contact for significant quality and compliance matters

Audits, Inspections and Continuous Improvement

• Develop and administer the national audit program.
• Conduct operational audits, field quality audits, documentation reviews, and compliance assessments.
• Evaluate adherence to company procedures, technical standards, regulatory requirements, and customer expectations.
• Identify process gaps, recurring deficiencies, and opportunities for improvement.
• Support external audits conducted by regulators, customers, insurers, certification bodies, and other stakeholders.
• Track audit findings through to closure and verify effectiveness of corrective actions.
• Share audit findings, lessons learned, and best practices across the organization.

Corrective Action and Non-Conformance Management

• Develop and maintain processes for managing deficiencies, non-conformances, customer complaints, and quality concerns.
• Lead investigations into recurring quality issues, service delivery failures, and compliance deviations.
• Facilitate root cause analysis and corrective action planning.
• Track corrective and preventive actions through to completion.
• Verify implementation and effectiveness of corrective actions.
• Escalate significant quality or compliance risks to operational and executive leadership as required.

Quality Performance Monitoring and Reporting

• Develop and maintain key quality and compliance performance indicators.
• Monitor trends related to audit findings, deficiencies, rework, customer complaints, callbacks, corrective actions, and compliance observations.
• Analyze performance data and recommend improvement initiatives.
• Prepare management reports, dashboards, quality summaries, and executive presentations.
• Support leadership teams with performance reviews and strategic planning activities.
• Measure effectiveness of quality and compliance programs and recommend enhancements.

Training, Awareness and Culture

• Develop or support training materials, guidance documents, quality alerts, compliance bulletins, and awareness programs.
• Promote understanding of quality expectations, regulatory obligations, and company standards.
• Support onboarding and ongoing competency development initiatives.
• Foster a culture of accountability, continual improvement, and operational excellence.
• Provide coaching and guidance to operational leaders and field personnel on quality and compliance matters.

Must Haves

• Strong working knowledge of Canadian jurisdictional requirements for fuels, boilers, pressure vessels, pressure piping, fittings, repairs, alterations, welding, brazing, inspections, testing, certificates, permits, licenses, and registrations.
• Familiarity with CSA B51, CSA B149 series, ASME Boiler and Pressure Vessel Code, ASME B31 piping codes, CSA W47.1, CSA W59, and related jurisdictional requirements.
• Ability to interpret technical requirements and translate them into practical operational processes.
• Strong understanding of quality management principles and quality assurance methodologies.
• Experience developing, implementing, and maintaining Quality Management Systems.
• Knowledge of operational auditing, field quality assurance, continuous improvement, and corrective action processes.
• Experience conducting technical and operational audits.
• Proficiency in root cause analysis and investigation techniques.
• Experience managing non-conformance and corrective action programs.
• Ability to utilize performance data to drive organizational improvement.
• Strong leadership, coaching, and influencing skills.
• Ability to communicate effectively with executives, managers, supervisors, technicians, regulators, inspectors, and customers.
• Strong organizational and project management abilities.
• Ability to manage multiple priorities across various regions and jurisdictions.

Nice to Haves

• Experience working within mechanical contracting, building services, industrial services, pressure equipment, or regulated construction environments.
• Experience managing regulatory compliance programs across multiple Canadian provinces or territories.
• Experience with welding procedure qualification and registration, pressure equipment registration, fuel system requirements, or authorized inspection programs.
• Experience conducting internal or external quality and compliance audits.
• Experience developing compliance manuals, inspection plans, forms, checklists, training materials, or other controlled documentation.
• Experience working directly with provincial or territorial regulators, authorized inspection agencies, certification bodies, insurers, or third-party inspectors.
• Post-secondary education or technical certification in engineering, quality, construction, mechanical systems, or a related discipline.

This is a new position. Expected annual compensation: $120,000 – $140,000.

• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara
Who We Are
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada's infrastructure — and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values
We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara
We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at [e-mail] so we can make appropriate arrangements.

We appreciate every applicant's interest in joining Modern Niagara. Only those selected for an interview will be contacted.