National Operations Support Officer - CM&R

Skillhub Solutions Inc.; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

Royal Bank of Canada in Mississauga, ON seeks a National Operations Support Officer (CM&R) to handle complex client transactions, analyze financial situations, and mitigate losses. You will work on-site at Meadowvale Business Park and support RBC partners across Canada.

Role requires strong knowledge of CM&R processes, experience with listed systems, and excellent communication. The position is full-time, 37.5 hours/week, with Monday–Friday 8am–4pm in Canada’s bilingual environment.

Qualifications

• Strong knowledge of Credit Management and Recoveries processes.
• Experience with listed systems and MS Office tools.
• Excellent organization and multitasking abilities.
• Bilingual English/French required.

Responsibilities

• Process payments and maintenance requests on the Service Platform as requested by collectors or service partners.
• Communicate professionally with customers, gather relevant information, and balance customer care with debt payment.
• Handle incoming work from service partners through various channels and fulfill client needs at first point of contact.
• Process assigned accounts in accordance with Credit Management and Recoveries processes and guidelines.
• Share ideas and best practices, recommend efficiency improvements, and respond to client fax, email, and telephone requests.

Skills

Credit management & recoveries

English & French bilingual

Organization & multitasking

Communication & customer service

Tools

CACS

TS2

MS Word

MS Excel

SRF

OLBB

OLMS

CART

Outlook

Job description

National Operations Support Officer - CM&R

Royal Bank of Canada

Mississauga, ON Full-time Salary not specified

What is the opportunity?

Fulfill and service complex client transactions for Credit Management and Recoveries (CM&R). Apply knowledge of RBC products and services, resolve issues, analyze customers’ financial situations, and mitigate risk to minimize losses.

The employer is hiring for several openings, including one maternal-leave position.

What will you do?

• Process payments and maintenance requests on the Service Platform as requested by collectors or service partners.
• Communicate professionally with customers, gather relevant information, and balance customer care with debt payment.
• Handle incoming work from service partners through various channels and fulfill client needs at first point of contact.
• Process assigned accounts in accordance with Credit Management and Recoveries processes and guidelines.
• Share ideas and best practices, recommend efficiency improvements, and respond to client fax, email, and telephone requests.

What do you need to succeed?

Must-have

• Strong knowledge of Credit Management and Recoveries processes and key referral sources.
• Experience with CACS, TS2, MS Word, MS Excel, SRF, OLBB, OLMS, CART, and Outlook.
• Organization, self-motivation, multitasking, and ability to work collaboratively and adapt to change.
• Availability to work Monday to Friday, 8 a.m. to 4 p.m.
• English and French bilingualism, as the role regularly supports RBC partners and employees across Canada.

Nice-to-have

• Knowledge of personal and card banking products.
• Call centre experience.

Full-time, regular, salaried position; 37.5 hours per week. On-site at Meadowvale Business Park, 6880 Financial Drive, Mississauga, Ontario.

October 28, 2026.