National Operations Support Officer - CM&R

RBC; Mississauga; On-site; CAD 52,000 - 70,000; Full time

Job summary

RBC in Mississauga is seeking a role focused on fulfillment and servicing of complex client transactions within Credit Management and Recoveries. You will analyze customers' financial situations to mitigate risk and minimize bank losses, working across Canada with English and French speaking partners.

The role requires strong knowledge of the Credit Management and Recoveries process, experience with relevant systems, and a collaborative, customer-focused mindset.

Qualifications

• Strong knowledge of the Credit Management and Recoveries process to facilitate solutions.

Responsibilities

• Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners.
• Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt.
• Fulfill client needs at first point of contact with incoming work received from services partners through various channels.
• Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines.
• Contribute to the overall success of the team by sharing new ideas and best practices.
• Proactively recommend suggestions and solutions to improve efficiency.
• Consistently provide superior responsive service to client fax / e-mail / telephone requests.
• Nice-to-have: Banking knowledge of personal and card products; Call center experience.

Skills

Credit Management

Recoveries

Bilingual English/French

Customer communication

Tools

CACS

TS2

MS Word

MS Excel

SRF

OLBB

OLMS

CART

Outlook

Job description

Job Description

What is the opportunity?

In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.

Please note: We are hiring for a few open positions, one of which is for maternal leave

What will you do?

• Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners
• Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt
• Fulfill client needs at first point of contact with incoming work received from services partners through various channels
• Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines
• Contribute to the overall success of the team by sharing new ideas and best practices
• Proactively recommend suggestions and solutions to improve efficiency
• Consistently provide superior responsive service to client fax / e-mail / telephone requests

What do you need to succeed?

Must-have

• Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
• Familiar with key referral sources
• Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook
• Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment
• Ability to accept, adapt and implement change in a fast paced environment
• Ability to multitask efficiently, including navigating through various systems while on the phone with clients
• Flexible to work 8am to 4pm, Monday to Friday
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have

• Banking knowledge of personal and card products
• Call center experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program

Leaders who support your development

Ability to make a difference and lasting impact

Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

Address

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City

Mississauga

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-10-14

Application Deadline

2026-10-28

Note** :**

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.