National Key Account Manager (Toronto)

CMHC; Toronto; Hybrid; CAD 126,000 - 158,000; Full time

Job summary

CMHC is seeking a National Key Account Manager to serve as the primary liaison with national lenders, oversee insurance initiatives, and develop strategic plans. This role requires significant relationship management experience, strategic thinking, and executive communication skills to enhance client satisfaction and drive business value.

Benefits

Annual paid vacation

Performance incentive

Defined benefit pension plan

Comprehensive group insurance

Support for personal/professional growth

Inclusive workplace culture

Qualifications

• 10 years experience in business development or sales leadership required.
• Comprehensive knowledge of the mortgage industry and financial markets is essential.
• Proven ability to manage multiple priorities and lead concurrent projects.

Responsibilities

• Develop and execute national key account strategic plans.
• Manage relationships with executive-level clients to drive collaboration and loyalty.
• Use market intelligence to provide recommendations to senior management.

Skills

Strategic thinking

Negotiation

Relationship management

Communication

Education

Undergraduate degree in sales and marketing, commerce, or business administration

Job description

Job Requisition ID: 11078

Position Status:Permanent Full Time

Position Type:Hybrid

Office Location:Toronto (ON)

Travel Requirement:Frequent

Language Designation:English Essential

Language Skill Levels (Read/Write/Speak):ZZZ

Security Requirement: Secret

Salary:Our salaries generally range from $126024.66to $157530.82and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Financial Institutions Team in the National Key Account Manager position.

This role will serve as the primary liaison between CMHC and national lenders, overseeing all insurance-related initiatives and ensuring a consistent client-centric approach in a highly competitive sales environment. You will be responsible for developing and executing strategic plans aligned with corporate priorities, using client insights, market intelligence, and data-driven strategies to enhance client satisfaction and loyalty, drive sustainable growth, and create long-term business value.

You will cultivate and manage relationships with executive-level clients to gain insight into broader lender priorities and strategic objectives. These high-level partnerships will inform CMHC’s strategic direction. In parallel, you will work closely with operational contacts to implement initiatives, meet operational objectives, and facilitate knowledge transfer between lenders and CMHC. Through a deep understanding of key accounts, you will identify risks and provide strategic recommendations to senior management.

What you’ll do:

• Develop and execute national key account strategic plans, including tailored service offerings and terms of engagement, to achieve CMHC’s objectives and key performance indicators.
• Foster and manage executive-level relationships with national lenders, acting as a strategic partner to drive collaboration, loyalty, and long-term value.
• Utilize effective communication across all levels of client engagement to surface emerging priorities, uncover industry intelligence, and proactively identify potential risks and opportunities.
• Provide recommendations to senior management to enhance competitive positioning, processes, performance, client needs and strategic direction.
• Lead relationship management and cross-functional initiatives, ensuring alignment with client needs and corporate goals through strategic planning, business reviews, and ongoing engagement.
• Leverage data analytics, market intelligence, and competitive insights gathered through client engagement to assess performance, identify trends and risks, and provide actionable recommendations to clients and senior leadership.
• Champion a client-centric and sales-enablement mindset, using feedback to continuously improve service delivery, product offerings, and the overall client experience.
  Manage and resolve client inquiries and issues, drawing on deep knowledge of CMHC services and internal collaboration, while also monitoring and optimizing budget allocations and national expenditures.
• Coach and guide national and regional teams, supporting the implementation of strategic plans and fostering a culture of collaboration, accountability, and performance excellence.
  Influence internal and external stakeholders, actively participating in strategic meetings and providing recommendations to senior management to mitigate risks and enhance CMHC’s competitive positioning.

What you should have:

• Undergraduate degree in sales and marketing, commerce, business administration or a related field. An equivalent combination of education and/or experience may be considered.
• Minimum of ten years of experience in business development, relationship management, or sales leadership, including proven leadership experience.
• Significant experience in client relationship management with the ability to build and maintain effective senior-level relationships.
• Comprehensive knowledge of the mortgage industry, mortgage loan insurance and financial markets.
• Strong strategic thinking, planning and analytical skills with the ability to synthesize complex information.
• Superior communication and negotiation skills, and the ability to persuade others to achieve a desired outcome.
• Exceptional relationship-building skills with the ability to provide coaching and advisory services to key account managers.
• Ability to manage multiple priorities and lead concurrent projects.
• Experience in the promotion of financial products and services.
• Note: Moderate amount of travel is required.

It would be great if you also had:

• Bilingualism (English and French).
• Formal training and/or relevant experience in risk management, project management, mortgage lending experience.

Posting closing date:Note, the competition may remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!