NA-Supply Chain Manager

ZipRecruiter; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A growing e-bike company is looking for a Supply Chain Manager in North America. This role involves managing operations, leading a team, and ensuring efficient supply chain processes. The ideal candidate has extensive experience in operations management, logistics, and customer support, along with strong leadership skills.

Qualifications

• 10-15 years of experience in operations management.
• Experience in retail, trading, or e-commerce businesses.

Responsibilities

• Managing operations, including demand planning and logistics.
• Leading a team of after-sales customer support staff.
• Establishing SOPs for the Customer Support team.

Skills

Leadership

Operations Management

Supply Chain

Logistics

Customer Support

Fluency in English

Fluency in Chinese

Job description

Job Description

Leon Cycle is an e-bike business established in Germany in 2014, with operations in over 10 countries across Europe, North America, and APAC. We offer a range of e-bike models, including mountain bikes, folding e-bikes, trekking e-bikes, and step-through e-bikes. Our products are sold through our online website, e-commerce platforms, dealers, and retail stores worldwide.

We are experiencing strong growth and expansion, and are seeking a Supply Chain Manager for North America. The role will include but not be limited to:

1. Managing and leading Leon Cycle's operations, including demand planning, warehousing, logistics, and after-sales customer service.
2. Partnering with Business Development Managers and Retail Managers across North America to ensure efficient supply chain, logistics, and warehouse operations supporting sales growth.
3. Collaborating with the team in China to monitor incoming stocks and inventory, optimize warehouse space, and maintain accurate inventory counts. Leading a team of warehouse/logistics specialists if needed.
4. Building, mentoring, and leading a team of after-sales customer support staff to handle B2B (dealer inquiries) and B2C (online sales and website inquiries), ensuring 5-star customer support ratings.
5. Establishing SOPs and protocols for the Customer Support team.
6. Managing technicians and inventory returns, and reporting critical issues such as faults and safety concerns to the MD weekly and monthly.
7. Handling other operational duties related to the supply chain as needed.

The ideal candidate should exhibit:

1. 10-15 years of experience in operations management, including supply chain, logistics, warehousing, and after-sales support.
2. Previous experience in retail, trading, or e-commerce businesses.
3. Proven ability to lead a team of 10-15 staff.
4. Fluency in English and Chinese.
5. Ability to build, set up, and manage a team across warehouse, logistics, customer support, and administration.
6. A strong leadership mindset with hands-on capability to handle daily operations.
7. Experience working in small to mid-sized businesses with multi-tasking responsibilities.