NA-Supply Chain Manager

LEON CYCLE; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

An established industry player in the e-bike market is seeking a dynamic Supply Chain Manager to lead operations across North America. This role is pivotal in managing logistics, warehousing, and customer support, ensuring seamless operations that drive sales growth. The ideal candidate will have extensive experience in operations management, particularly within retail or e-commerce, and a proven ability to lead and mentor teams. Join a forward-thinking company committed to enhancing customer experiences and operational excellence in a rapidly growing market.

Qualifications

• 10-15 years of experience in operations management, including supply chain and logistics.
• Proven leadership of teams of 10-15 staff in retail or e-commerce.

Responsibilities

• Manage Leon Cycle's operations, including demand planning and logistics.
• Lead a team of after-sales customer support staff to ensure high customer ratings.

Skills

Operations Management

Supply Chain Management

Logistics

Customer Support

Team Leadership

B2B Sales

Fluency in English and Chinese

Education

Honours BA in Criminology

Job description

Direct message the job poster from LEON CYCLE

Human Resources Generalist @ LEON CYCLE INC | HRM | CHRL in Progress | Honours BA Criminology | B2B Sales

Leon Cycle is an e-bike business established in Germany in 2014, with operations in over 10 countries across Europe, North America, and APAC. We offer a range of e-bikes including mountain bikes, folding e-bikes, trekking e-bikes, and step-through e-bikes. Our products are sold via our online website, e-commerce platforms, dealers, and retail stores worldwide.

As part of our growth and expansion, we are seeking a Supply Chain Manager for North America. The role includes:

1. Managing and leading Leon Cycle's operations, including demand planning, warehousing, logistics, and after-sales customer service.
2. Partnering with Business Development and Retail Managers across North America to ensure efficient supply chain, logistics, and warehouse operations supporting sales growth.
3. Collaborating with our team in China to monitor stock levels, optimize warehouse space, and maintain accurate inventory counts; leading a team of warehouse/logistics specialists if needed.
4. Building, mentoring, and leading a team of after-sales customer support staff to handle B2B and B2C inquiries, ensuring 5-star customer ratings.
5. Establishing SOPs and protocols for the Customer Support team.
6. Managing technicians, inventory returns, and escalating critical issues to the MD.
7. Handling other operational duties related to the supply chain as needed.

The ideal candidate should have:

1. 10-15 years of experience in operations management, including supply chain, logistics, warehousing, and customer support.
2. Experience working in retail, trading, or e-commerce businesses.
3. Proven leadership of teams of 10-15 staff.
4. Fluency in English and Chinese.
5. Ability to build and manage operational teams across various functions.
6. A strong leadership mindset with hands-on capabilities for daily operations.
7. Experience in small to mid-sized businesses with multi-tasking abilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Supply Chain

Industries

• Sporting Goods Manufacturing, Retail, and Manufacturing

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