Mutual Fund Client Services Specialist

Invesco; Charlottetown; Hybrid; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working environment

RRSP Contributions

Health & Wellness Benefits

Work flexibility Programs

Parental Leave Benefits

Study Support

Job summary

Invesco in Charlottetown, PEI, seeks a detail-oriented Client Administration professional to analyze and process mutual fund shareholder requests. You’ll handle written inquiries, ensure regulatory compliance, and collaborate across departments to improve processes.

Hybrid work setup with opportunities for growth in a structured environment. The role emphasizes accuracy, customer service experience, and a proactive approach to resolving complex transactions while maintaining a strong audit trail

Qualifications

• Previous experience in financial services is a plus.
• Prior work experience in a customer service environment is preferred.
• Strong communication skills.
• Ability to make quick decisions, establish priorities, and concentrate on detailed information, sometimes under stressful conditions.
• Strong reasoning skills and an aptitude for problem solving.
• Ability to cooperate in a team environment.
• Proficiency with keyboarding and computer fundamentals in a Windows environment.
• High School Diploma or equivalent required.
• Bachelor's degree preferred but not required.

Responsibilities

• Uphold all operational procedures and suggest improvements for processes and controls.
• Analyze complex transactions, ensuring compliance with regulatory and procedural guidelines.
• Guide other departments and shareholders to ensure processing items meet regulatory and procedural guidelines.
• Occasionally make outbound calls as needed to gather information and provide client solutions, documenting the call appropriately.
• Assess problems and situations for their importance and urgency.
• Conduct independent research and process adjustments when necessary, working with other departments to ensure client satisfaction.
• Document and forward complaint items for permanent filing.
• Monitor service delivery quality and timeliness to customers, taking full accountability for items until resolved.
• Evaluate inquiries and rejected transactions in detail, taking appropriate action for each item and monitoring resolution quality and timeliness to meet departmental standards.
• Collaborate with other departments when necessary.
• Record comments on items regarding research performed, transactions processed and provide a clear audit trail.
• Respond professionally, timely, and empathetically to written inquiries from internal and external clients.
• Stay updated with all products, fund changes, fraud warnings, regulatory changes, and other policy and procedure changes that impact the responsibilities of the position.
• Use multiple computer applications to access account information and reference materials.
• Analyze and process financial and non-financial transactions and verify work completeness and accuracy.
• Process incoming mail requests including new accounts, purchases, redemptions, transfers, exchanges, and maintenance.
• Perform other duties as needed.

Job description

Invesco in Charlottetown, PEI, seeks a detail-oriented Client Administration professional to analyze and process mutual fund shareholder requests. You’ll handle written inquiries, ensure regulatory compliance, and collaborate across departments to improve processes.

Hybrid work setup with opportunities for growth in a structured environment. The role emphasizes accuracy, customer service experience, and a proactive approach to resolving complex transactions while maintaining a strong audit trail