Investment Operations Specialist - Hybrid

iA Financial Group (Industrial Alliance); Edmonton; Hybrid; CAD 43,000 - 53,000; Full time

Job summary

PPI, an independent subsidiary of iA Financial, seeks an Investments Administrator to facilitate segregated fund trades and provide administrative support in a compliant, timely manner to stay aligned with service standards for advisors.

Responsibilities include processing investments, following up transfers, resolving issues, creating WealthServ client accounts, and coordinating with carriers and advisors in English and French. Hybrid work option available.

Qualifications

• Minimum of 2 years' experience in the investment industry.
• Industry designations (FLMI, ACS, AIAA) desirable.
• Superior organizational and time management skills with demonstrated ability to effectively manage multiple tasks and responsibilities.
• Proven accuracy, attention to detail and data entry skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment.
• Ability to represent self, office and organization in a professional, positive manner at all times.
• Ability to handle sensitive and confidential information in a professional manner.
• Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular.
• Advanced level of the English and French language required as incumbent will need to collaborate with employees, advisors, carriers, vendors and internal stakeholders to provide coaching, communicate operational priorities, coordinate system and process changes, resolve escalated issues, and support day-to-day operations.

Responsibilities

• Facilitate the processing of segregated funds, GICs and other investment products with insurance carriers ensuring process protocols and service standards are consistently maintained.
• Assume ownership of assigned files and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible.
• Track and follow-up on pending transfers with carriers.
• Perform immediate follow-up with advisors regarding missing information, supporting documentation, information discrepancies and unclear instructions.
• Effectively resolve any issues, questions or complaints as they pertain to investments.
• Establish and facilitate new client accounts within the WealthServ Investment System.
• Manage incoming and outgoing Investments mail to ensure all service standards are met.
• Additional responsibilities, duties and special projects as identified.

Job description

PPI, an independent subsidiary of iA Financial, seeks an Investments Administrator to facilitate segregated fund trades and provide administrative support in a compliant, timely manner to stay aligned with service standards for advisors.

Responsibilities include processing investments, following up transfers, resolving issues, creating WealthServ client accounts, and coordinating with carriers and advisors in English and French. Hybrid work option available.