Mutual Fund Administrator - Proficient

Ian Martin Group; Toronto; On-site; CAD 32,000 - 43,000; Full time

Job summary

Raise is recruiting for a Mutual Fund Administrator - Proficient for a client in Toronto. The role involves processing complex mutual fund transactions, reconciling trades, and maintaining strict SLA adherence in a high-demand environment.

Ideal candidates have 3+ years in mutual fund administration, knowledge of Unitrax and FundSERV, and strong communication skills to liaise with internal and external clients. On-site Toronto, 6-month contract with potential for extension.

Qualifications

• Experience in Shareholder Services or multi-client mutual fund administration environment.
• Knowledge of mutual fund and segregated funds taxation and compliance, including registered products.
• Ability to work in a fast-paced, high-stress environment; strong customer service skills.

Responsibilities

• Pre-screen, input and process financial and non-financial transactions by SLA; e.g., account setup, address changes, redemptions, purchases, switches, direct trades and settlement.
• Monitor and clear workflow items within SLAs and apply quality control procedures.
• Reconcile and settle daily trades and handle daily deposits and cheque processes.
• Communicate effectively with internal and external client groups; update operating procedures as needed.
• Participate in client-specific process reviews and drive improvements with management.

Skills

Strong communication

Customer service

Analytical skills

Attention to detail

Education

IFIC Mutual Funds Operations Course

Tools

Unitrax Recordkeeping System

FundSERV

Job description

Mutual Fund Administrator - Proficient

• Location: Toronto, ON - Onsite
• Pay Rate: $27.00/hr
• Contract Length: 6 Months

We at Raise are hiring a Mutual Fund Administrator - Proficient for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested.

Responsibilities

• Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times.Includes but is not limited to: account set-up; address changes, investor changes, redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement
• Monitor and clear Workflow/Capture items within Service Level Agreements(SLA)
• Apply all quality control procedures
• Reconciliation and settlement of daily trades
• Daily deposits and cheque processes
• Message all accounts where unusual actions have occurred
• Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
• Communicate effectively with both internal and external client groups
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various applications and macros

AUTHORITIES, IMPACT, RISK

• Responsible for quality of processing / client experience for assigned client groups
• Positive impact through effective management of workflow and support of team
• Effective resolution of escalated client or process issues
• Participate in client–specific process reviews and improvements, generally as assigned by Manager or Senior Manager

Key Relationships - Regional & Enterprise Wide

• Other Shareholder Services departments (Customer Contact Centre, Dealer Relations, Investigations, Reporting and Tax, Special Operations etc)
• NAV Production
• Custody
• Cash Management
• Pooled Funds
• Client Service
• External – Clients – mid level

TIME ALLOCATION

• Transaction Processing - 80%
• Problem/ Issue investigation and resolution - 10%
• Projects as assigned by Manager- 10%

WORKING CONDITIONS

Behavioural

• Dedication to accuracy/ quality
• Ability to multitask own work with support of team
• Demonstrates initiative
• Team player
• Client focused
• Highly organized
• Results oriented
• Strong verbal and written communication

Technical

• Strong understanding the Mutual Fund and Segregated Fund administration and the Dealer network
• Expertise in Unitrax Recordkeeping System
• Working knowledge of FundSERV

SPECIAL CONDITIONS

• Ability to work long hours especially around peak season (RRSP), month-end and year–end to support the team.High-stress, demanding work environment.
• Ability to Work From Home

EXPERIENCE

Essential

• Experience within Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
• Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products
• Demonstrated ability to work successfully in a fast-paced, high stress environment
• Communicate effectively with both internal and external client groups
• Strong customer service skills
• Computer Literacy - Intermediate
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office

Desirable

• Proven track record in leading initiatives, managing cross-functional relationships
• Completion of IFIC Mutual Funds Operations Course
• Unitrax Recordkeeping System knowledge
• FundSERV knowledge
• Ability to read/write French is an asset

Must Haves:

• 3+ Years of Mutual Fund industry experience
• NTH
• Unitrax

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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