MUNICIPAL STANDARDS OFFICER 1

City of Toronto; Toronto; On-site; CAD 86,000 - 94,000; Full time

Job summary

The City of Toronto is seeking a Municipal Licensing and Standards Officer to conduct inspections, investigations and enforcement under City bylaws and provincial statutes. You will apply investigative techniques, review evidence, issue notices, and coordinate with other divisions and agencies to promote compliance.

This full-time role requires rotating shifts, a valid Ontario driver’s licence, strong written and oral communication, and the ability to work outdoors in varying conditions.

Qualifications

• Post-secondary education in a related discipline such as law enforcement, MLEO Certification and/or criminology.
• Considerable experience in an enforcement or regulatory compliance environment, with the ability to interpret, apply complex by-laws, and legislation.
• Considerable experience conducting enforcement investigations, including advanced field inspection techniques, formal interviews, and enforcement actions.
• Experience resolving conflicts with the public through formal or informal dispute resolution methods, including mediation and de-escalation.
• Experience conducting research and analysis, developing case files, recording information, preparing reports to deliver testimony in a court or tribunal setting.
• Must possess and maintain a valid Ontario Class ‘G’ Driver’s Licence and the City’s operating permits and requirements.

Responsibilities

• Carries out the legislated and legal requirements of a Provincial Offences Officer and/or Municipal Law Enforcement Officer, including interpretation of bylaws and statutes.
• Conducts inspections and investigations of properties and vehicles to ensure compliance with bylaws and provincial statutes.
• Issues Notices of Violation, Orders, and enforces court/administrative processes under applicable acts.
• Obtains professional reports, analyzes evidence, and prepares court briefs.
• Coordinates with City Divisions, other agencies and external organizations on enforcement actions.
• Trains new Municipal Standard Officers and summer students.
• Distributes work to the administrative team.

Skills

Enforcement experience

Regulatory compliance

Investigation techniques

Interviewing & testimony

Mediation & dispute resolution

Written communication

Public interaction

Analytical thinking

Team collaboration

Multitasking under pressure

Education

Post-secondary education in a related discipline

MLEO Certification

Criminology background

Ontario driving licence

Tools

Microsoft Office

Case management systems

Job description

Select how often (in days) to receive an alert: Create Alert

• Job Category: Audit, Compliance & Inspections
• Work Location: Various Locations (list below)
• Job Type & Duration: Full-Time, Permanent and Temporary
• Hourly Rate and Wage Grade: $47.07 - $51.58
• Shift Information: 35 hours per week - rotating shifts (including weekends, days, afternoons, nights and holidays)
• Affiliation: L79 Full-time
• Number of Positions Open: 5
• Posting Period: 15-Sept-2026 to 29-Sept-2026
• Locations:
• West District: 399 The West Mall, Etobicoke ON
• Central District: 433 Eastern Ave. Toronto, ON
• East District: 1530 Markham Rd, Scarborough, ON

Special Hiring Notes

As a condition of employment, all successful internal and external candidates must provide a current Criminal Police Reference Check. The check must have been issued within three (3) months of the anticipated start date.

Job Description

To conduct inspections, investigations, and initiate enforcement in accordance with the City of Toronto Municipal Code and related provincial statutes, to inform members of the public of their responsibilities and to promote compliance with the City's bylaws and other provincial statutes.

Major Responsibilities

• Carries out the legislated and legal requirements of a Provincial Offences Officer and/or Municipal Law Enforcement Officer, including the interpretation and application of a broad range of City of Toronto Municipal Code chapters, City bylaws and provincial statutes, in a manner that ensures the integrity of law enforcement activities to be independent, neutral and impartial.
• Conducts proactive and reactive inspections and investigations of industrial, commercial, institutional and residential properties and vehicles, in the case of mobile businesses, in accordance with organizational standards and legislative requirements to ensure compliance with the City of Toronto Municipal Code, such as fences; property maintenance; graffiti; noise; waste collection, litter and dumping; adequate heat; abandoned appliances; and vital services.
• Conducts inspections and investigations of licensed businesses and permit holders in accordance with organizational standards and legislative requirements to determine compliance, including those related to sign, café and marketing permits.
• Conducts inspections and investigations into complaints related to zoning matters, pursuant to the Planning Act, including review of all related documentation.
• Conducts research using a variety of means including other databases and the Internet.
• Installs, maintains and calibrates field monitoring instrumentation and downloads, compiles and interprets all field monitoring data.
• Initiates and conducts joint inspections and/or investigations with City Divisions, law enforcement agencies, other municipalities, and provincial and/or federal governmental organizations.
• Prepares and issues Orders and Emergency Orders under the Ontario Building Code Act and the City of Toronto Municipal Code and bylaws, as well as enforcing court orders, closure orders and prohibition orders.
• Obtains and assesses professional engineer's reports and issues appropriate Orders based on the assessment.
• Maintain City records in the appropriate data management systems, and the required confidentiality related to the investigation process.
• Issues Notices of Violation, Orders, Part I and Part III processes of the Provincial Offences Act for non-compliance of the Toronto Municipal Code, City of Toronto Act, Planning Act, Building Code Act and other City bylaws.
• Employs appropriate investigative techniques to gather and analyze evidence and develop and implement investigative plans, including conducting interviews of complainants, offenders, witnesses and others having relevant information, conducting surveillance, and seize, collect, document and properly store all evidence, including photographic and video evidence.
• Monitors remedial work of contractors to ensure compliance with contractual terms; provides contractor with written confirmation of work performed, including seizure of vehicles, equipment, signs, merchandise and goods, waste and other things that are in contravention of the bylaws; coordinate the recording, storage and release of such seizures in accordance with bylaw requirements and procedures.
• Arranges for removal of encumbrances and debris.
• Initiates remedial action to remedy emergency conditions.
• Prepares correspondence and reports for management, Committees, Licensing Tribunal and briefs for prosecution.
• Reviews case file with prosecutor; makes recommendations on submissions to the Court on fines/penalties to be imposed.
• Attends court and other quasi-judicial bodies to provide evidence such as: Committees of Council, Property Standards Committee, Licensing Tribunal and the provincial Residential Tenancy Tribunal.
• Swears information before the Justice of the Peace and serves summons.
• Determines and executes appropriate enforcement and/or educational strategies.
• Communicates orally and in writing with various stakeholders to meet the needs of diverse audiences.
• Applies a customer service approach in interactions with others and, when problem solving and addressing bylaw infractions, utilizes alternate dispute resolution and/or mediation. Represents the Municipal Licensing and Standards Division at various meetings with the public, elected officials, other Divisions and external organizations.
• Interacts with the public, other law enforcement agencies, property owners, tenants, solicitors, City and other government officials/agencies.
• Participates in the review of existing, and the development of new programs and processes.
• Ensures compliance with all health and safety procedures and use of issued equipment.
• Conducts educational programs and trains new Municipal Standard Officers and summer students.
• Distributes work to administrative team.

Key Qualifications

Your application must describe your qualifications as they relate to:

• Post-secondary education in a related discipline such as law enforcement, MLEO Certification and/or criminology, or an equivalent combination of education and relevant work experience.
• Considerable experience in an enforcement or regulatory compliance environment, with the ability to interpret, apply complex by-laws, and legislation.
• Considerable experience conducting enforcement investigations, including advanced field inspection techniques, formal interviews, and enforcement actions.
• Considerable experience resolving conflicts with the public through formal or informal dispute resolution methods, including mediation and de-escalation.
• Experience conducting research and analysis, developing case files, recording information, preparing reports to deliver testimony in a court or tribunal setting
• Must possess and maintain a valid Ontario Class ‘G’ Driver’s Licence and the City’s operating permits and requirements.

You must also have

• Ability to work rotating shifts (day, afternoon, night, weekend and holidays) independently, in an outdoor environment which can include extreme weather conditions.
• Ability to lift objects (weighing up to 20 kgs into box of pick-up truck).
• Excellent and effective, verbal, and written communication skills, and the ability to be tactful, patient and courteous, when dealing with the public, elected officials and staff in other service areas.
• Ability to utilize a variety of software applications such as Microsoft Office and case management systems.
• Ability to write in a clear, concise, and legible manner.
• Ability to work independently and be proactive while functioning within a robust team environment.
• Excellent analytical, problem solving and decision-making skills with the ability to apply these skills when assessing difficult and challenging situations.
• Ability to organize field work, exercise initiative, discretion, and independent judgment.
• Thorough knowledge and understanding of the by-laws and legislative requirements relating to the division’s core functions.
• Ability to present evidence in court or other discovery proceedings. Must have access to a personal vehicle that is properly maintained and insured.
• Ability to read and interpret related documents, e.g. engineering plans, architectural and landscape drawings and legal documents would be an asset.
• Knowledge or understanding of the maintenance and operation of building components such as building envelop, mechanical, plumbing, and electrical systems would be an asset.
• Completion of the Ontario Association of Property Standards Officers (OAPSO) Part 1 or Municipal Law Enforcement Officers Association (MLEOA) Part 1 foundations course is considered an asset.
• Previous designation as a Provincial Offence Officer would be considered an asset.
• The ability to speak multiple languages to support the diverse culture of the City of Toronto would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .