Community Standards Officer

City of Richmond Hill; Richmond Hill; On-site; CAD 55,000 - 75,000; Full time

Job summary

City of Richmond Hill is seeking a Community Standards Officer to patrol and enforce parking, by-laws, and related regulations throughout the municipality. The role includes gathering evidence, issuing penalties, and engaging with the public to promote compliance.

The candidate should have a Diploma in Police Foundations or related discipline, with MLEO/OAPSO considered an asset and at least 3 years of enforcement experience. A valid Ontario G license is required.

Qualifications

• Diploma in Police Foundations or related discipline required/advantage.
• MLEO or OAPSO certification considered an asset.
• Minimum 3 years' enforcement or similar role experience.

Responsibilities

• Conduct patrols throughout the municipality to assess parking and enforce parking by-law infractions proactively.
• Provide enforcement response to parking complaints and issue parking penalty notices.
• Engage with the public to educate and deter parking infractions.
• Record parking signage issues and maintain vehicle checks and logs.
• Present evidence at Administrative Monetary Penalty System hearings for parking-related notices.

Skills

Parking by-laws

Patrol enforcement

Public communications

Report writing

Driving license G

Education

Diploma in Police Foundations or related discipline

MLEO or OAPSO certification

Job description

The Community Standards Officer will conduct vehicle, foot, and bicycle patrols of assigned areas ensuring compliance with the City’s parking, noise, sign and highway obstruction bylaws.

Key Duties and Responsibilities

• Conduct patrols throughout the municipality to assess parking and enforce parking by-law infractions proactively
• Provide enforcement response to parking complaints and parking conflicts with roads operations and issue associated parking penalty notices
• Engage in awareness and education discussions with the public to achieve compliance with parking regulations and deter parking infractions
• Report parking signage issues for inspection review and resolution
• Record and document information and evidence (including photographic) associated with parking penalty notices and inspections related to parking complaints
• Maintain parking control vehicles as required including bringing the vehicle in for repairs, oil changes, and cleaning, completing vehicle checks and use logs
• Present evidence in support of parking, noise, and sign penalty notices at Administrative Monetary Penalty System hearings
• Issuance of Provincial Offences Tickets
• Provide enforcement support outside of regular business hours for the parks use, noise, sign and highway obstruction by-laws.
• Other duties as assigned

Education and Experience

• Diploma in Police Foundations or related discipline
• MLEO or OAPSO Certification, consideredan asset
• 3 years' experience in enforcement or similar role

Required Skills/Knowledge

• You can effectively work under pressure and handle difficult customer situations
• Strong attention to detail and accuracy
• Ability to work independently, combined with well-developed organization and time management skills and the ability to deal effectively with tact, courtesy, discretion and diplomacy with all levels of staff and the public
• Ability to independently resolve problems and issues under minimal supervision
• Knowledge of parking by-laws
• Physically capable of performing duties under adverse conditions
• Ontario Class "G" Driver’s License in good standing and must provide a satisfactory current Drivers Abstract from the Ministry of Transportation Ontario (MTO)
• Requires satisfactory Police Vulnerable Sector Check
• Regular walking and bending required
• Regularly works rotating shifts, and exposure to outdoor conditions
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service
• Builds people and culture
• Cultivates open communication
• Demonstrates personal leadership
• Navigates and leads through complexity and change

We thank all candidates for their interest, however, only those under consideration will be contacted.

TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.