Municipal Infrastructure Management Systems Specialist

City of Mississauga; Mississauga; On-site; CAD 89,000 - 120,000; Full time

Job summary

The City of Mississauga is seeking a team member in Infrastructure Planning and Engineering Services to support Roads and Stormwater Service Areas. The role involves improving enterprise management systems and providing user support, requiring a degree and significant experience in the field.

Qualifications

• Minimum 5 years direct experience in implementing and/or supporting enterprise management systems.
• Advanced knowledge of Hansen / INFOR Public Sector (IPS) software solution is an asset.
• Certifications in Continuous Improvement (e.g. LEAN), Business Analysis; and Project Management are an asset.

Responsibilities

• Support service areas by defining, developing, testing and implementing IPS business system improvements.
• Facilitate workshops and meetings to collaborate on business process mapping and redesign.
• Prepare project documentation in accordance with City standards.

Skills

Business system improvement

Problem solving

User support

Education

Degree in Computer/Information Technology, System Engineering, or Business-related discipline

Tools

Crystal Reports

SQL

Power BI

ESRI

Job description

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Req ID:26667
Vacancy Type: Permanent
Number of Positions:1
Closing Date:06/03/2025

As a team member in Infrastructure Planning and Engineering Services you will work collaboratively with cross-departmental stakeholders to advance management system plans and visions by driving work plans and initiatives. The positions specifically support the Roads and Stormwater Service Areas towards advancing Infor Public Sector (IPS) and other enterprise solutions for asset management, customer service, work management, infrastructure inventories, permitting and stormwater rate administration and billing.

Duties and Responsibilities

• Support service areas by defining, developing, testing and implementing IPS business system improvements;
• Facilitate workshops and meetings to collaborate on business process mapping and redesign, and present complex information to small audiences in a non-technical manner;
• Provide frontline user support for INFOR and IFI (Infor Field Inspector) and problem solving/resolution, troubleshooting Dynamic Portal, various interfaces and system upgrades;
• Provide SME user support for DOT Asset Investment Planning, eBuilder Project Management and Bynder Data Asset Management tools;
• Prepare project documentation in accordance with City standards (e.g. Work Requests/Requirements, Business Cases, Test Plans, Process Maps, etc.); Support bulk upload processes for business units/clients;
• Design and create reports and management dash-boards using INFOR, Crystal Reports and other reporting and BI tools;
• Create and deliver training/education programs, including the preparation of SOP’s, training videos, user manuals and other documentation;

Skills and Qualifications

• Degree in Computer/Information Technology, System Engineering, or Business-related discipline with a minimum 5 years direct experience in implementing and/or supporting enterprise management systems are required;
• Direct experience related to the implementation of solutions for infrastructure asset inventory, work management, customer relations management, permitting, utility fee/credit administration and billing and related business processes is an asset;
• Demonstrated success in leading business system improvement projects, documenting and analyzing business processes, calculating benefits for proposed changes, presenting solutions, and developing final deliverables;
• Advanced knowledge of Hansen / INFOR Public Sector (IPS) software solutionor a similar CMMS Enterprise System is an asset;
• Proficiency in Crystal Reports, SQL, BOE, CMC, Power BI, ESRI are an asset;
• Certifications in Continuous Improvement (e.g. LEAN), Business Analysis; and Project Management are an asset;
• Must be able to provide own means of travel to various locations across the city.

Hourly Rate/Salary:$ 89,464.00 - $ 119,286.00
Hours of Work:35
Work Location:Civic Centre
Department/Division/Section:T&W/Transportation&Works Dept,T&W/Infrast Planning & Eng Serv Div,Transportation Infrastructure Mgmt
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of anyaccommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.