Municipal Finance Operations Supervisor

Salmon Arm; Salmon Arm; Hybrid; CAD 99,000 - 113,000; Full time

Benefits offered by this job

Health and Wellness Benefits

Employee and Family Assistance Program

City matching pension plan

Job summary

City of Salmon Arm seeks a experienced Supervisor of Financial Operations to lead Accounting Clerks and Customer Service staff in delivering accurate property-tax and utility billing, cash receipting and accounts payable/receivable. You will coach teams, ensure compliance, and drive continuous improvement in cityFinance services.

The role reports to the Deputy Chief Financial Officer and collaborates with the Accountant and Procurement & Contracts Specialist to optimize workflows, controls, and

Qualifications

• University degree in Business Administration, Accounting, or a related discipline.
• Accredited Chartered Professional Accountant (CPA) designation.
• Minimum of four years' experience in municipal finance or related field.
• Minimum of three years' supervisory experience, preferably in a unionized environment.
• Advanced computer skills including Word, Excel, Outlook, Adobe, and municipal accounting software.
• Knowledge of municipal finance operations, including revenue collection, billing, receivables, and payables.
• Strong organizational, interpersonal, communication, problem-solving, and time-management skills.

Responsibilities

• Plan, assign, prioritize, coordinate, and review daily work of Accounting Clerks and Customer Service Representatives.
• Ensure timely, accurate delivery of property-tax and utility billing, payment processing, cash receipting, accounts payable/receivable, and related services.
• Monitor workloads, deadlines, service levels, and transaction accuracy, including peak periods.
• Provide direct supervision, coaching, feedback, training, and performance management.
• Review financial work for completeness, accuracy, and compliance with procedures and controls.
• Resolve routine and complex customer-service issues and refer higher-risk matters to senior staff.
• Coordinate input for budgeting, month-end, year-end, audits, and system/process improvements.
• Collaborate with Deputy CFO, Accountant, and other departments to improve efficiency and data quality.

Skills

Leadership and coaching

Customer service

Communication

Education

University degree in Business Administration/Accounting

CPA designation

Tools

Microsoft Word

Excel

Outlook

Adobe

municipal accounting software

Job description

City of Salmon Arm seeks a experienced Supervisor of Financial Operations to lead Accounting Clerks and Customer Service staff in delivering accurate property-tax and utility billing, cash receipting and accounts payable/receivable. You will coach teams, ensure compliance, and drive continuous improvement in cityFinance services.

The role reports to the Deputy Chief Financial Officer and collaborates with the Accountant and Procurement & Contracts Specialist to optimize workflows, controls, and