Multimedia Service Manager

McGill University; Montreal; Hybrid; CAD 66,000 - 99,000; Full time

Benefits offered by this job

Health benefits

Pension plan

RRSP/TFSA

Vacation time

Personal days

Floating holidays

Summer Fridays

December time off

Tuition waiver

Remote work

Job summary

McGill University in Montreal seeks a Multimedia Services Manager to lead the Live Events team, planning and delivering high‑quality live, virtual, and hybrid events that align with campus priorities, brand standards, and audience needs.

You will oversee end‑to‑end production, manage budgets and staff, coordinate with internal stakeholders and vendors, and drive continuous improvement in service quality and client satisfaction across the unit.

Qualifications

• Bachelor-level degree required with relevant experience in events production.

Responsibilities

• Lead end-to-end planning and production of live events (conferences, launches, performances, hybrid/virtual).
• Provide administrative direction and set priorities to meet unit goals.
• Act as primary contact for internal stakeholders and clients; liaise with vendors as needed.
• Develop event timelines, production schedules, run-of-show docs, and contingency plans.
• Manage event budgets/expenditures and allocate resources effectively.
• Oversee testing/maintenance of equipment; ensure health and safety compliance.

Education

Bachelor's Degree

Job description

Position Summary

Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning, producing, and delivering high-quality live, virtual, and hybrid events that align with the University’s priorities, brand standards, and audience needs. They oversee service delivery and audiovisual production, including video and audio recording, live streaming, post-production, and editing, and manage the team’s day‑to‑day operations, budgets, resources, and timelines. The Manager supervises staff, establishes priorities, and ensures the effective delivery of services in support of unit objectives.

Primary Responsibilities

Leads the end‑to‑end planning and production of live events (conferences, launches, performances, hybrid/virtual events). Provides administrative direction and establishes priorities to support the achievement of unit goals and objectives. Acts as the primary point of contact for internal stakeholders, executives, and/or clients. Liaises with vendors as needed. Translates client objectives into event strategies and production plans, and advises on multimedia and audiovisual solutions. Develop event timelines, run‑of‑show documents, production schedules, and contingency plans. Manages event budgets and expenditures to ensure effective use of resources while maintaining production quality and audience experience. Sources, negotiates, and manages vendors, as required. Develops and implements procedures, administrative tools, policies, and contingency systems to support effective operations and communication across the team. Leads post‑event debriefs and regularly reviews processes to improve efficiency, service delivery, and client satisfaction. Supervises, guides, and coaches staff, manages scheduling and staffing requirements, and identifies and addresses training needs in line with industry standards. Approves the hiring of freelance resources as required. Advises the Associate Director on team operations, resource and staffing needs, HR matters, and client feedback, and prepares related reports and records. Oversees testing, operations, and maintenance of the team’s equipment. Anticipates and resolves operational issues in real time, addresses complex problems, and implements adjustments to ensure high‑quality service delivery. Ensures compliance with health, safety, risk management, contractual, insurance, and other applicable requirements for live events and multimedia operations. Maintains current technical expertise in specialized audiovisual technologies, including video, audio, streaming, and production equipment.

What we offer

As one of Montreal’s Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Requirements and Employment Info

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 (qualifier) on a scale of 0-4. Minimum Education and Experience: Bachelor's Degree 3 Years Related Experience / Annual Salary: (MPEX Grade 04) $66,190.00 - $82,740.00 - $99,290.00 Job Profile: MPEX-COM2A - Internal External Relations - Professional 2 Hours per Week: 33.75 (Full time) Supervisor: Associate Director, Creative Services Position End Date (If applicable): Deadline to Apply: 2026-11-11

Diversity & Inclusion

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

About McGill University

Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.

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