Multi Unit Coordinator

Intercity Packers Ltd.; Milton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Medical benefits after 30 days

Flex benefits program

RRSP match

Family culture

Advancement opportunities

Profit sharing

Job summary

Gordon Food Service is seeking an Account Support professional to service a portfolio of national and regional accounts, coordinating activities and supporting account teams. You will liaise with internal departments and the customer corporate office to ensure smooth execution.

The role emphasizes strong communication, organization, and problem-solving in a fast-paced foodservice environment with growth and bonus potential.

Qualifications

• Experience in account management or customer service.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes.
• Manages order guide process.
• Reviews internal initiatives from a customer perspective to ensure proper execution.
• Coordinates new item setup.
• Directs internal Gordon Food Service teams in new restaurant location openings.
• Creates standard and ad hoc reports to support customer using the Data Warehouse.
• Analyzes reports to ensure data integrity.
• Provides support, where needed, for Market Basket preparation.
• Participates in business reviews as directed by National Account Manager.
• Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability.
• Resolves conflicts.
• Participates as a core member in the new customer implementation process.
• Works directly with customers to resolve issues (including general inquiries, service and product issues).
• Performs other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Supports a portfolio of National Account Customers or Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate office.

What We Offer

• The salary range for this position is $55,000 - $70,000 plus 10% bonus potential
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing 128 year, family owned and operated company history

Essential Functions

• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
• Manages order guide process
• Reviews internal initiatives from a customer perspective to ensure proper execution
• Coordinates new item setup
• Directs internal Gordon Food Service teams in new restaurant location openings
• Creates standard and ad hoc reports to support customer using the Data Warehouse.
• Analyzes reports to ensure data integrity.
• Provides support, where needed, for Market Basket preparation.
• Participates in business reviews as directed by National Account Manager.
• Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability.
• Resolves conflicts.
• Participates as a core member in the new customer implementation process.
• Works directly with customers to resolve issues (including general inquiries, service and product issues)
• Performs other duties as assigned.

Knowledge / Skills / Abilities

• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
• Excellent written, verbal, organizational and communication skills.
• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Ability to multi-task, organize, prioritize and work independently or within a team environment
• A natural desire to serve our customers

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.