Multi-Office Dental Recall Coordinator / Experienced Dental Office Administrator

Dental Square Brampton; Brampton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Dental Square Group – Brampton, Ontario, is seeking an experienced Recall Coordinator to support patient retention, scheduling, and daily operations across two Brampton offices.

You will manage recalls, confirmations, and overdue appointments, communicate with patients professionally, and maintain a productive schedule while delivering exceptional service. Some dental assisting may be required; reliability and ability to commute between locations are essential.

Qualifications

• Minimum two years of Canadian dental-office experience.
• Experience with patient recalls, reactivation, and scheduling.
• Strong communication, telephone, and organizational skills.
• Ability to work confidently at both Brampton locations.
• Canadian RDA certification or, at minimum, HARP certification is required.
• Interest in building a long-term career with Dental Square Group after probationary period.

Responsibilities

• Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments.
• Communicate with patients professionally and promptly to help them remain on track with their dental care.
• Maintain an accurate, productive, and well-organized appointment schedule.
• Support a positive patient experience through excellent telephone and interpersonal communication skills.
• Assist with dental duties as required; approximately 10–20% of the role may involve dental assisting.

Skills

Patient recalls

Scheduling

Communication

Organization

Team coordination

Education

Canadian RDA Certification

Tools

Dentrix

Job description

Multi-Office Dental Recall Coordinator / Experienced Dental Office Administrator

Dental Square Group – Brampton, Ontario

Full-time: 35+ hours per week

Dental Square Group is seeking an experienced, dependable professional to join our team in a patient-care and practice-coordination role supporting patient retention, scheduling, and daily operations at both of our Brampton offices. The ideal candidate is highly organized, an effective communicator, and committed to delivering exceptional patient service.

Locations

• 8920 Hwy 50, Brampton
• 695 Remembrance Road, Brampton

- A reliable vehicle and the ability to commute between both offices are strongly preferred.

Schedule

• Weekdays between 11:00 AM and 8:00 PM
• All Saturdays: 9:00 AM to 5:00 PM
• One Sunday per month: 9:00 AM to 5:00 PM

Key Responsibilities

• Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments
• Communicate with patients professionally and promptly to help them remain on track with their dental care
• Maintain an accurate, productive, and well-organized appointment schedule
• Support a positive patient experience through excellent telephone and interpersonal communication skills
• Assist with dental duties as required; approximately 10–20% of the role may involve dental assisting

Required Qualifications

• Minimum two years of Canadian dental-office experience; mandatory
• Experience with patient recall, reactivation, and scheduling
• Strong communication, telephone, and organizational skills
• Ability to work confidently at both Brampton locations
• Reliable transportation between offices, strongly preferred
• Canadian RDA certification or, at minimum, HARP certification is required
• Interest in building a long-term career with Dental Square Group after successfully completing the probationary period

Assets

• Dentrix experience
• Fluency in Hindi and/or Punjabi

We look forward to hearing from organized and dependable candidates who are passionate about helping patients maintain their oral health.