Mortgage Specialist

BMO; Saguenay; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team in the mortgage sector. In this role, you will cultivate and manage relationships to drive new business opportunities and enhance market presence. Your responsibilities will include executing marketing programs, providing exceptional customer service, and navigating the mortgage application process. With a focus on collaboration and community engagement, you will play a vital role in expanding the referral network and achieving sales goals. This position offers a dynamic environment where your contributions will significantly impact customer satisfaction and business growth.

Benefits

Health Insurance

Tuition Reimbursement

Accident Insurance

Life Insurance

Retirement Savings Plans

Qualifications

• 3-5 years of relevant experience in mortgage lending and customer service.
• Strong understanding of regulatory requirements and mortgage processes.

Responsibilities

• Cultivates relationships to build a pipeline of new mortgage business.
• Delivers exceptional customer service and resolves issues promptly.
• Supports marketing initiatives and identifies sales opportunities.

Skills

Interpersonal Skills

Sales Skills

Customer Service Skills

Negotiation Skills

Analytical Skills

Problem Solving Skills

Collaboration Skills

Education

Post-secondary degree in related field

Job description

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements.

• Proactively contacts referral and origination sources identified through the creation of national partnerships and / or creates local partnerships to lead discussions about home financing solutions.
• Assists with the implementation of targeted marketing programs, promotions, and other initiatives.
• Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals.
• Supports the delivery of targeted marketing programs, promotions, and other initiatives.
• Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.
• Establishes and enhances the Bank's community presence by participating in trade shows, conferences, and related events.
• Serves a customer advocate during application and processing activities.
• Completes onboarding activities as required.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Guides customers throughout mortgage application and processing activities.
• Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business / group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Liaises with various BMO teams and customers to ensure satisfactory completion and / or fulfillment of the home financing application.
• Documents updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Focus may be on a business / group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Specialized knowledge from education and / or business experience.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary: Pay Type:

Commission

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.