Mobile Mortgage Specialist

The Toronto-Dominion Bank (Canada); Lethbridge; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Mobile Mortgage Specialist to deliver exceptional customer experiences and foster long-lasting relationships. This role involves identifying client needs, providing tailored financial advice, and achieving sales targets in a dynamic environment. You will collaborate with various teams to enhance customer satisfaction and promote the bank's image in the community. Join a forward-thinking organization committed to your professional growth and development, where your contributions will make a significant impact on customers and the community alike.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Career development opportunities

Qualifications

• 3+ years of experience in a client-facing, sales or relationship-focused role.
• Strong knowledge of mortgage lending products and services.

Responsibilities

• Identify client financial goals and provide ongoing relationship management.
• Achieve individual monthly sales targets for mortgage products.

Skills

Customer Relationship Management

Sales Skills

Financial Planning

Knowledge of Real Estate Market

Education

Undergraduate degree or community college diploma

Job description

Mobile Mortgage Specialist page is loaded

Mobile Mortgage Specialist

Apply remote type Remote locations Lethbridge, Alberta time type Full time posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R_1396241

Work Location:

Lethbridge, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$0,00/$0.00 - $0,00/$0.00 CADThis role is eligible for commission based earnings.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management

• Identify opportunities to refer clients to Partners (i.e., across Wealth, Retail, Small Business Banking, Commercial)

• Provide ongoing comprehensive reviews of clients’ financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.

• Create a legendary customer experience at every interaction and deliver a positive “First Impression’” by engaging customers in a range of sales, service and informational conversations

• Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience

• Support ONE TD by identifying and referring customers to internal Bank partners as appropriate

• Possess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trends

• Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products

• Ensure customer problems are handled professionally, escalating issues to management when necessary

• Build and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused culture

• Work closely with District Manager to make sales calls and conduct monthly coaching sessions

SHAREHOLDER

• Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and services

• Proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.

• Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies

• Understand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist

• Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Complete all compliance training and attestations within required timelines

• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest

• Support the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions

• Contribute to a fair and positive working environment that supports a diverse workforce

• Participate in team meetings, employee surveys, action planning, and training sessions

• Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Professional role with a focus on providing business development, customer relationship management and/ or sales advisory support within their own area of specialty

• Requires expanded knowledge of products/services and key competitors

• Understands key business and customer drivers and processes in the context of own work

• Identifies referral opportunities at increasing levels of complexity

• Sound knowledge of assigned customers’ needs, the competitive landscape and broader market factors

• Coordinates activities and timelines across multiple teams to ensure customer needs are met

• Executes a moderately complex sales or account management process, focusing on “features” selling and customer data gathering

• Investigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact pattern

• Impacts sales achievement of their own and related teams

• Simplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are met

• Work performed under management guidance and supervision

• May identify and contribute to problem resolution

• Generally reports to a Manager or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or community college diploma preferred

• Minimum 3 years of experience working directly in a client facing, sales or relationship focused role

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific