Mortgage specialist

BMO Financial Group; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading financial institution as a Mortgage Specialist, where you'll help clients achieve home ownership. With industry-leading training and support, you will cultivate client relationships, identify sales opportunities, and provide exceptional service. This role offers competitive earning potential through commissions and bonuses, along with comprehensive benefits including health insurance and retirement savings plans.

Benefits

Health Insurance

Tuition Reimbursement

Accident and Life Insurance

Retirement Savings Plans

Qualifications

• 3-5 years of relevant professional experience.
• Deep knowledge of mortgage lending process and regulations.

Responsibilities

• Cultivate and manage client referral relationships.
• Design and implement marketing and sales programs.
• Provide exceptional customer service.

Skills

Interpersonal Skills

Sales Skills

Customer Service Skills

Negotiation Skills

Analytical Skills

Problem-Solving Skills

Education

Post-secondary Education in a Related Field

Job description

Date limite pour présenter sa candidature : 05/30/2025

Adresse : 1841 Walkers Line

Groupe de famille d'emploi : Ventes et service, Services bancaires aux particuliers

Join BMO - imagine the possibilities

Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role - helping customers make their dream of home ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential.

Responsibilities

1. Cultivate, grow, and manage relationships with sources of client referrals and new requests to generate mortgage sales opportunities and increase BMO's market share in home financing.
2. Identify sales opportunities and recommend them to colleagues if applicable.
3. Design and implement effective marketing and sales programs to boost organizational results.
4. Proactively communicate with sources of client referrals and new requests identified through national partnerships and establish local partnerships for financing consultations.
5. Support the implementation of targeted marketing programs, promotions, and initiatives.
6. Actively seek cross-selling and upselling opportunities to meet branch sales and profitability goals.
7. Expand your network by obtaining referrals and new requests from existing relationships.
8. Increase the bank's presence in the community by participating in trade fairs, conferences, and related activities.
9. Act in the best interest of the client during activities related to loan requests and processing.
10. Perform necessary integration activities as needed.
11. Offer exceptional customer service to build trust through expertise and tailored support.
12. Guide clients through mortgage application and processing activities.
13. Establish partnerships with branch teams for client handovers and to identify clients needing other banking products.
14. Resolve or escalate issues to ensure client expectations are met and funds are disbursed promptly.
15. Provide friendly, courteous, and professional service, responding to inquiries and identifying client needs for banking products.
16. Stay informed about client needs, industry trends, best practices, regulatory requirements, and policies.
17. Handle customer service issues within established parameters and escalate complex issues.
18. Develop solutions and recommendations based on business strategy and stakeholder needs.
19. Support strategic initiatives collaboratively with internal and external stakeholders.
20. Participate in setting business priorities and strategic planning.
21. Conduct independent analyses and evaluations to resolve strategic issues.
22. Coordinate with various BMO teams and clients to ensure satisfactory processing of home financing requests.
23. Document updates in BMO’s internal systems for access by all employees regarding opportunities, transactions, and ongoing issues.
24. Analyze data to provide insights and recommendations.
25. Gather data and prepare reports and dashboards.
26. Provide feedback on operational planning and implementation.
27. Perform routine tasks such as processing requests, transactions, and inquiries, adhering to service level agreements.
28. Classify information to ensure accuracy and completeness.
29. Collaborate with third parties to establish strong relationships that generate referrals and new mortgage requests.
30. Execute transactions according to guidelines and requirements to maintain operational integrity.
31. Possibly focus on a specific business sector or group.
32. Think creatively and propose new solutions.
33. Use judgment to identify, analyze, and resolve problems within established limits.
34. Work independently as a general rule.
35. Additional tasks and responsibilities may be assigned as needed.

Qualifications

1. Typically three to five years of relevant professional experience with post-secondary education in a related field, or equivalent combination of education and experience.
2. For roles involving lending qualifications, credit qualifications, and related skills as per credit portfolio requirements and qualification standards.
3. Deep knowledge of the mortgage lending process and applicable regulatory requirements.
4. Strong interpersonal, sales, customer service, and negotiation skills.
5. Expertise in self-management, teamwork, personal loans, and relationship management.
6. Functional knowledge of retail banking services, investments, trust services, small business and corporate loans, and cash management.
7. Very good knowledge of the real estate sector and mortgage market.
8. Strong negotiation skills.
9. Specialized knowledge acquired through education or work experience.
10. Advanced oral and written communication skills.
11. Collaborative skills and teamwork skills — advanced level.
12. Analytical and problem-solving skills — advanced level.
13. Influence skills — advanced level.

Compensation

Type of remuneration: Commissions

The above represents BMO Financial Group's salary range and type.

Salaries vary based on location, skills, experience, education, and qualifications for the role and may include a commission structure. Part-time salaries are prorated based on hours worked. For commission roles, the mentioned salary target is for the first year.

Total compensation may include performance bonuses, discretionary bonuses, and other benefits and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more on our benefits, visit: https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale

About Us

At BMO, we are driven by a shared purpose: To have the courage to make a difference in lives and business. This purpose inspires us to bring about positive and lasting change for our clients, communities, and people. By working together, innovating, and pushing boundaries, we transform lives and businesses and foster economic growth worldwide.

As a BMO team member, you are valued, respected, and heard, with more opportunities to grow and succeed. We aim to help you achieve results from day one, for yourself and our clients. We provide tools, resources, training, coaching, leadership support, and networking opportunities to enrich your experience and broaden your skills.

Learn more at https://jobs.bmo.com/ca/fr.

BMO is committed to an inclusive, equitable, and accessible workplace. We learn from our differences and value diverse perspectives. Accommodations are available upon request for candidates participating in all aspects of the selection process. To request accommodations, please contact your recruiter.

Note to recruiters: BMO does not accept unsolicited resumes from any source other than the candidate directly. Any unsolicited resumes sent to BMO will be considered property of BMO. BMO will not pay fees for placements resulting from unsolicited resumes. A recruitment agency must have a valid, written service agreement before submitting resumes.