Mortgage Fulfillment Specialist

Colonial Group; Toronto; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health & wellbeing resources

Paid vacation & sick days

Competitive compensation & benefits

Hybrid work with 3+ in office days

Career growth opportunities

Community involvement

Inclusive collaborative environment

Job summary

Colonial Group is seeking a Mortgage Fulfillment Specialist to support residential lending growth and ensure documentation compliance. You will review mortgage files, verify documents, and coordinate with funding teams to close loans on time with a focus on regulatory adherence.

The role requires strong analytical skills, excellent communication, and the ability to manage multiple tasks in a dynamic environment. A hybrid work model with in-office days supports work-life balance.

Qualifications

• Demonstrated ability to provide alternate solutions based on product and guideline availability.
• Capable of handling multiple tasks and meeting deadlines.
• Solid written and verbal business communication skills.
• Strong analytical skills and a keen eye for detail.

Responsibilities

• Successfully contribute to Residential Lending results, ensuring growth and profitability targets are met.
• Review mortgage documentation to ensure each document is complete and accurate based on credit policies and AML requirements.
• Update mortgage applications to reflect documentation provided and ensure compliance with lending authority.
• Maintain knowledge of residential mortgage underwriting policies, procedures and products.
• Instruct files to FCT and coordinate with Residential Funding for timely closings.
• Communicate with internal contacts to ensure service levels are met and relationships are maintained.
• Ensure mortgage statuses are accurate and communicated properly.
• Collaborate with Mortgage Advisory to deliver top-tier service to partners.
• Work with Credit Quality Assurance and Funding teams to meet targets.
• Learn company practices, structure and procedures.
• Ensure records are stored to meet company standards and identify improvement opportunities.
• Follow AML Know Your Client rules and address potential risk situations promptly.

Skills

Analytical skills

Negotiation

Time management

Customer service

Communication skills

Teamwork

Job description

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Mortgage Fulfillment Specialist. Could It Be You?

The Associate Residential Mortgage Underwriter is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role is responsible for ensuring documentation relating to mortgage files are reviewed, verified, and completed in compliance with established credit policies, while adhering to service standards.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met.
• Review mortgage documentation to ensure each document is complete and accurate based on Questbank’s credit policies, procedures, and anti-money laundering requirements.
• Update mortgage applications to accurately reflect documentation provided and ensure the application continues to meet their lending authority.
• Maintain knowledge of Questbank residential mortgage underwriting policies, procedures and products.
• Instruct files to FCT and work together with Residential Funding to ensure timely closings.
• Communicate with internal contacts to ensure service level standards are met and foster positive relationships.
• Ensure mortgage statuses are accurate and communicated appropriately.
• Effectively partner with Mortgage Advisory (Alt-A) to deliver top of class experience to our partners.
• Work in collaboration with the Credit Quality Assurance and Funding teams to ensure targets are being met.
• Learn the company’s business practices, organizational structure and general policies and procedures.
• Ensure accurate record keeping and that all records are stored and retained to meet Company standards.
• Identify continuous improvement opportunities.
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.
• Effectively manage tasks and cases to adhere to predetermined Service Level Agreements.

So are YOU our next Mortgage Fulfillment Specialist? You are if you have…

• Demonstrated ability to provide alternate solutions based on product and guideline availability.
• Capable of handling multiple tasks and meeting stringent deadlines.
• Tactful, diplomatic, and politely persistent.
• Results oriented.
• Self-motivated, confident, and capable of working both independently and in a team environment.
• Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Establish and build on healthy working relationships with your team and peers.
• Work well in a dynamic and fast paced environment with the ability to navigate through organizational change.
• Committed to providing outstanding customer service.
• Demonstrates interpersonal and relationship building skills.
• Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
• Demonstrates strong negotiation and sales skills.
• Solid written and verbal business communication skills.
• Strong analytical skills.
• Demonstrates effective organizational and time management skills.
• Exceptional analytical skills and a keen eye for detail.

Compensation Information:

• Base salary range: $55,000 - $70,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.