Montréal [Hybrid] Payment Application Support Analyst

QUANTEAM - North America (RAINBOW PARTNERS Group); Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A financial consulting firm is seeking a mid-senior level Production Support specialist in Montreal to support USD payment applications for an investment bank. The role involves real-time interface support, issue resolution, and coordination with multiple teams, emphasizing experience in payment systems and excellent analytical skills. A strong knowledge of payment processes and technical systems is essential.

Qualifications

• Experience supporting payments clearing and settlement activities with market infrastructures.
• Knowledge in payment message structures, market best practices.
• Experience with implementation and upgrades of payment systems.

Responsibilities

• Support the production application for USD payments and settlements.
• Resolution of production issues and incident reporting.
• Coordinate with internal and external resources for application support.

Skills

Domain knowledge of payments processing

Experience in IT production support

Knowledge of Sanctions Filtering and AML

Strong analytical skills

Tools

SQL Server

Oracle PL/SQL

Linux

Windows systems

Microsoft Suite

JIRA

Job description

About the Company

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for a Production Support for one of our clients, an investment bank set in Montreal.

Role Overview

The Team supports the application used to process USD payment and settlement activities for the bank’s NY Branch. Support encompasses real-time MI interfaces (SWIFT, FEDWIRE and CHIPS), downstream interfaces (Treasury, Sanction Filtering, AML, etc.), and the start / close of business including end of day batch processing.

Responsibilities

• Support the production application used to process USD payments and settlements.
• Support all the application’s upstream and downstream interfaces, audit data warehouse and reconciliations.
• Coordinate with internal and external resources required to support the application and associated interfaces.
• Contribute to key initiatives related to technical / functional IT and business projects to meet and support business objectives.
• Responsible for production support:
• Support day to day production needs:
• Resolution of production issues, including defect remediation and incident reporting.
• Lead troubleshooting of issues and provide guidance to the support team members.
• Application failover tests, market infrastructure mandatory tests and releases (SWIFT, FED / CHIPS), system / security patching.
• Actively support all efforts to simplify and enhance the information systems.
• Responsible for project deliverables:
• Act as main point of contact for projects.
• Work with project stakeholders and contributors to gather requirements and develop solution strategies.
• Coordinate with technical teams and provide clarifications and guidance on requirements.
• Create required documentation for requirements, solution design, and implementations.
• Develop test strategy, test plans and execute functional / technical test scripts
• Facilitate and manage unit, integration and user acceptance testing.
• Train and support staff members.

Required Qualifications and Skills

Functional

• Domain knowledge of payments processing in a banking environment
• Experience as part of an IT production support team responsible for supporting production, enhancements and maintenance of a payment system.
• Experience supporting payments clearing and settlement activities with market infrastructures (SWIFT, FEDWIRE, CHIPS)
• Experience supporting Operations and Compliance Teams
• Knowledge in payment message structures / flows, market best practices and roadmaps (e.g. ISO, SWIFT GPI).
• Knowledge of Sanctions Filtering and AML
• Knowledge of project management and project life cycle

Technical

• Experience with implementation, upgrades and enhancements of payment systems
• Strong technical knowledge background in databases, Linux, and Windows systems
• Strong knowledge of the Microsoft Suite (Excel, Word, PowerPoint, Visio, etc.), SQL Server, Oracle PL / SQL, and shell scripting
• Working knowledge of MQ series, JBoss, and Control-M
• Experience with development of technical architectures and solution designs to meet business requirements
• Hands on experience on testing methodologies
• Working knowledge of JIRA is added advantage

Soft Skills

• Experience coordinating with other teams such as Infrastructure, IT Security, and Operations as part of supporting production payment systems
• Ability to provide technical and functional guidance
• Experience in outsourcing model
• Ability to manage complex topics under strict timelines and budget constraints

Others

• Strong analytical and troubleshooting skills
• Strong written and verbal communication skills
• Good organizational skills with attention to detail and ability to multi-task is a must
• Comfortable in working with multiple teams across locations with excellent inter-personal skills
• Self-motivated, and autonomous
• Flexibility to work during non-business hours and provide on-call support including overnight batch support and weekend support

Language

French: a strong asset

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Finance

Industries

IT Services and IT Consulting