Monitoring Center Operator - Calgary, AB

Zedcor-Security-Solutions; Calgary; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

On-site parking

Casual environment

Training & certification

Career advancement

Job summary

Zedcor Inc. in Calgary is seeking a part-time Surveillance Operator to monitor real-time video feeds and detect suspicious activity on client premises.

You will perform virtual patrols, follow site protocols, and protect assets from theft or damage, while maintaining equipment and supporting client staff. The role requires strong communication, high attention to detail, and comfort with multitasking across screens.

Qualifications

• Experience with surveillance software is a plus, but full training is provided.
• Background in security, emergency response, or gaming is an asset.
• Clear written and verbal communication skills are essential.
• Extreme attention to detail and quick decision-making are required.
• Comfortable with computers and multitasking across multiple screens.
• Ability to work 12-hour shifts (days, nights, weekends, holidays).

Responsibilities

• Monitor multiple live surveillance feeds to detect and act on suspicious activity.
• Conduct real-time virtual patrols and respond to events as they unfold.
• Follow site-specific protocols to protect client assets from theft, tampering, and vandalism.
• Maintain environment by monitoring and setting equipment controls.
• Adhere to all company service and operating standards.
• Provide excellent customer service.

Skills

Genetec surveillance software

Avigilon surveillance software

Verbal communication

Written communication

Attention to detail

Multitasking across screens

Shift work (12-hour)

Job description

About Zedcor Inc.

Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ™ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida.

For more information, check out www.zedcor.com.

Position Overview

Zedcor is seeking a part-time Surveillance Operator who will be responsible for utilizing our technology systems in real-time with video surveillance, detecting any suspicious activities to prevent vandalism, theft, or other criminal behavior, on our client’s premises for the protection of their staff, visitors, and company property.

Key Responsibilities

• Monitor multiple live surveillance feeds to detect and act on suspicious activity.
• Conduct real-time virtual patrols and respond to events as they unfold.
• Follow site-specific protocols to protect client asset relative to theft, tampering, vandalism, and other safety issues.
• Maintains environment by monitoring and setting equipment controls.
• Adhere to all company service and operating standards.
• Provide excellent customer service.

Qualifications & Requirements

Minimum Requirements

• Experience with surveillance software (Genetec, Avigilon) is a plus — but not required. Full training provided.
• Background in security, emergency response, or gaming is an asset.
• Clear written and verbal communication.
• Extreme attention to detail and quick decision-making.
• Comfortable with computers and multitasking across screens.
• Ability to work 12-hour shifts (days, nights, weekends, holidays).
  

Compensation & Benefits

• Salary range: CA$22.00 per hour (depending on experience)
• Health, dental, vision, life, and disability insurance (after 90-day probation)
• Casual office environment with free on-site parking
• Career advancement opportunities into senior technical roles
• Certification and training support
  

Why Join Zedcor?

At Zedcor, you won’t just maintain systems, you’ll help build and shape the future of security technology. We provide the tools, mentorship, and the environment to help you thrive and grow in your career. If you’re looking to take your skills to the next level, Zedcor offers a dynamic and rewarding opportunity.

Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.