Mobile Supervisor

Indigo Park Canada; Ottawa; On-site; CAD 52,000 - 72,000; Full time

Job summary

Indigo Park Canada is hiring a Mobile Supervisor to lead a team of parking attendants across multiple sites, patrolling in a company vehicle and serving as the first point of escalation for customers, staff and clients. You will supervise, coach, and coordinate operations, handle incidents, ensure safety and compliance, oversee equipment and signage, and report daily activities to the Operations Manager.

Candidates should have a valid G/Class 5 license, 2–3 years in customer service with 1–2

Qualifications

• Minimum 2–3 years of customer service experience, including 1–2 years in a supervisory or team lead role.
• Valid G/Class 5 license with a clean driving record.
• Bilingualism (English and French) is a strong asset.

Responsibilities

• Supervise, schedule and coach a team of parking attendants across assigned sites.
• Patrol multiple parking facilities regularly in a company vehicle to monitor operations, compliance and safety.
• Act as the main point of escalation for customer complaints, inquiries, and on-site incidents.
• Respond to equipment malfunctions and coordinate repairs with technical teams and vendors.
• Conduct site inspections and ensure signage, equipment, and facilities meet company standards.
• Oversee space counts and coordinate opening/closing of parking areas, including events.
• Plan and supervise the setup and removal of temporary signage and traffic control.
• Ensure parking areas and sidewalks are safe and free of hazards and debris.

Skills

Leadership

Customer service

Communication

Problem solving

Team supervision

Bilingual (English/French)

Tools

Microsoft Office

Job description

About The Role

As a Mobile Supervisor, you lead a team of parking attendants across multiple sites, patrolling in a company vehicle to keep operations safe, efficient, and customer-focused. You are the first point of escalation on the ground for customers, staff and clients, and the link between field teams and management.

What Would You Be Doing?

• Supervise, schedule and coach a team of parking attendants across assigned sites
• Patrol multiple parking facilities regularly in a company vehicle to monitor operations, compliance and safety
• Act as the main point of escalation for customer complaints, inquiries, and on-site incidents
• Respond to equipment malfunctions (gates, pay stations, ticket machines) and coordinate repairs with technical teams and vendors
• Conduct site inspections and ensure signage, equipment, and facilities meet company standards
• Oversee space counts and coordinate the opening and closing of parking areas, including during events and peak periods
• Plan and supervise the set-up and removal of temporary signage and traffic control
• Ensure parking areas and sidewalks are safe and free of hazards and debris, and arrange snow removal or maintenance as needed
• Review and complete daily reports, incident reports, and maintenance plans
• Train new team members on procedures, customer service standards and health and safety practices
• Communicate regularly with the Operations Manager, clients and other departments on site needs and performance
• Support cash handling, revenue control and enforcement procedures where applicable
• Other duties as required

What Are the Working Conditions?

• Evening shift from 5 pm to 1:30 am
• May be on call to respond to urgent site issues
• Must be able to work outdoors in all weather conditions, with frequent exposure to varying temperatures
• Spends a large part of each day navigating between sites

What Are We Looking For?

• Cautious and courteous driver, with a valid G / Class 5 license and a clean driving record
• Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
• Bilingualism (English and French) is a strong asset
• Proven leadership skills, with the ability to coach, motivate, and hold a team accountable
• Strong communication skills and a calm, professional approach to difficult situations and escalations
• Excellent problem-solving and decision-making skills
• Ability to work efficiently under pressure in a fast-paced environment
• Able to work independently with minimal supervision while managing multiple sites
• Comfortable with mobile devices, reporting tools, and basic computer software (e.g., "Microsoft Office")
• Results-oriented individual with a concern for accuracy, safety, and customer relations

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.