Mobile Field Service Technician - Lift Equipment Diagnostics

All-Lift LTD.; Ottawa; On-site; CAD 52,000 - 78,000; Full time

Job summary

All-Lift Ltd. is seeking a Field Service Technician to diagnose, repair, and maintain material handling equipment at customer sites across Ontario. You will coordinate with dispatch, service and parts teams, estimate requests, and provide clear recommendations to customers.

You will conduct LDIs, maintain van stock, submit detailed work orders, and ensure safety and quality standards are met. A valid driver's license and strong communication skills are essential.

Qualifications

• Proven experience as a field service technician or in a similar role.
• Strong diagnostic and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Proficiency with tools and equipment used for maintenance and repairs.
• Ability to work independently and manage time effectively.
• Strong attention to detail and commitment to quality.
• Valid driver’s license and clean driving record.
• Knowledge of warranty procedures and parts management is a plus.

Responsibilities

• Respond to Dispatched Calls: Promptly respond to service calls dispatched to your area.
• Troubleshoot and Diagnose Equipment: Perform thorough diagnostics to identify equipment issues.
• Repair Equipment to Quality Standards: Conduct repairs following the company’s quality standards and procedures.
• Perform Scheduled Maintenance and LDIs (Lift Device Inspection): Conduct routine maintenance tasks as scheduled.
• Obtain and Submit Work Orders: Accurately complete and submit work orders for each service call.
• Provide Detailed Information on Parts Needed: Identify and communicate parts requirements for repairs.
• Support Dispatch in Tracking Parts Order Status: Assist dispatch in monitoring the status of parts orders.
• Review Open Work Orders/WIP: Regularly review and manage open work orders and work in progress.
• Follow All Warranty Procedures: Adhere to warranty procedures for repairs and parts replacements.
• Monitor Van Stock: Maintain an organized and adequately stocked service van.
• Maintain a Clean Working Environment: Keep the work area and service van clean and organized.
• Attend All Scheduled Meetings and Training Sessions: Participate in company meetings and training sessions.

Skills

Diagnostic troubleshooting

Communication skills

Independent work

Time management

Customer service

Tools

Maintenance tools

Diagnostic tools

Job description

All-Lift Ltd. is seeking a Field Service Technician to diagnose, repair, and maintain material handling equipment at customer sites across Ontario. You will coordinate with dispatch, service and parts teams, estimate requests, and provide clear recommendations to customers.

You will conduct LDIs, maintain van stock, submit detailed work orders, and ensure safety and quality standards are met. A valid driver's license and strong communication skills are essential.