Mobile Circulation Assistant (Road Warrior) - Meadows Branch

City Of Edmonton; Edmonton; On-site; CAD 51,000 - 65,000; Full time

Benefits offered by this job

Parking reimbursement

Competitive hourly pay

Job summary

City Of Edmonton’s Edmonton Public Library seeks a proactive Road Warrior (Mobile Circulation Assistant) to support branches as part of a floating team. The role includes varied schedules with days, evenings and weekends, and a home branch with deployment across quadrants.

The ideal candidate has a High School Diploma or GED and at least 1 year in a library or customer-service setting, plus proficiency with Microsoft Office and web-based tools.

Qualifications

• High School Diploma or GED is essential.
• At least 1 year of library or customer service experience.
• Proficient with Microsoft Office and web-based services.

Responsibilities

• Provide coverage to branches as needed.
• Assist customers with library services and devices.
• Promote EPL membership services and library programs.
• Maintain excellent customer service and teamwork across shifts.

Skills

Customer service

Communication

Teamwork

Tech-savvy

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Are you a Road Warrior?Oh, the places you’ll go! Edmonton Public Library is searching for a proactive, fun, agile and highly motivated Road Warrior (AKA Mobile Circulation Assistant) to work as part of a team of floating staff members. This is an exciting opportunity to provide much-needed coverage and support to branches where and when they need it most! If you enjoy variety and spontaneity in your work day, this is the role for you!About the Road Warrior Program:The Road Warrior Program addresses emergent vacancies by dispatching Road Warriors on short notice to one or more locations during a day. Road Warriors have a home branch location but will start their shifts at branches within their quadrant, when deployed on a weekly assignment. Shifts vary (i.e., will include some evenings and weekends), but Road Warriors each have a set schedule (reviewed annually).What we're looking for:At EPL our mission is simple: we share! Our Circulation Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will help a customer download an eBook on their tablet. They focus on providing excellent customer service, and orient new and returning customers to EPL membership services. They open new memberships, resolve questions, complete circulation duties and handle library materials. They are tech-savvy, curious and eager to share what they know with others.Note: Road Warrior usage/home branches are regularly reviewed and home branch locations are subject to change.Job Requirements:High School Diploma (or GED) is essential.A minimum of one year's work experience in a library or an environment where customer service is a core focus.Experienced in the use of Microsoft Office programs, web-based services and other applications.Special Requirements/Notes:This position consists of varied schedules which include day, evening, and weekend shifts.Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.Access to a vehicle and a valid Alberta operator’s license is required.As per the Employee Business Expense Policy, private vehicle insurance coverage is required and reimbursement for mileage is available based on a competitive per kilometer rate.Reimbursement will be provided for parking for work at locations that require paid parking (e.g. Stanley A. Milner Library).What do you need to bring to this position?A commitment to uphold the Canadian Library Association's position statements on Intellectual Freedom and Diversity and Inclusion.Enthusiastic with the ability to provide effective customer service.Demonstrated excellence in using communication and interpersonal skills.Ability to contribute positively and work effectively within a team environment.Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.Effective and creative problem solving and trouble shooting skills.Physical Requirements:Physical requirements of the Mobile Circulation Assistant position include the ability to operate a motor vehicle, frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.Who we are:The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.Pay Band:$27.984 - $35.714 per hour**Approximately $51,126 - $65,249 per annum based on a 35 hour work week.Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.