Mission Field Engineer: Build Onsite AI Workflows

Idaho Society of Professional Engineers; Vancouver; Hybrid; CAD 93,000 - 149,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with-em

Discretionary paid time off

Paid parental leave for all

Medical, dental, and vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Snacks in our offices

Job summary

Axon is seeking a highly autonomous, field-facing specialist to own customer outcomes within strategic accounts. You will design, build, and ship AI-enabled workflows on site, drive adoption, and iterate based on field feedback.

Expect 3-4 days onsite with leadership engagement and a focus on mission outcomes. You will own end-to-end deployment, adoption, optimization, and ongoing success, working across Product, Engineering, Support and Sales to transform agency operations.

Qualifications

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
• Former law enforcement or military experience preferred, not required
• Proven builder: you have shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Comfort working across technical and operational domains: hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with both technical teams and senior stakeholders, including command staff in mission-critical environments
• Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards

Responsibilities

• Onsite Building & Platform Delivery: Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes
• Onsite Building & Platform Delivery: Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines
• Onsite Building & Platform Delivery: Build with Axon products, not around them - configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment
• Onsite Building & Platform Delivery: Iterate in the field until adoption sticks, then document patterns for reuse across accounts
• Onsite Building & Platform Delivery: Apply responsible innovation guardrails - CJIS, evidence integrity, privacy - in every build. Ship working software, not slideware
• Onsite Building & Platform Delivery: Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break
• AI Build & Adoption: Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems - not generic experimentation
• AI Build & Adoption: Drive hands-on adoption with the people who use what you build daily
• AI Build & Adoption: Measure whether changes stick - usage, workflow impact, mission outcomes - and iterate when they don't
• Operational Transformation & Leadership: Assess workflows onsite, identify friction and mission impact, and define what to build before you build it
• Operational Transformation & Leadership: Move from reactive support to proactive outcome design - arrive with hypotheses, validate with command staff and operators, then build to match
• Operational Transformation & Leadership: Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• Operational Transformation & Leadership: Define success metrics and capture baselines before major deployments so impact is proven, not assumed
• Field Intelligence & Growth: Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions
• Field Intelligence & Growth: Turn one-off builds into reusable playbooks and operational frameworks
• Field Intelligence & Growth: Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy
• Onsite Engagement & Outcomes: Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs
• Onsite Engagement & Outcomes: Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes
• Onsite Engagement & Outcomes: Support Sales - Post-Sales onboarding and handoff, establishing goals and accountability from day one
• What You Bring: Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
• Preferred: Experience in public safety, law enforcement, corrections, or other mission-critical operational environments
• Preferred: Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
• Preferred: Background in forward-deployed engineering, solutions architecture, or operational transformation at scale
• Additional Information: We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.

Skills

Customer-facing roles

Program management

Operational transformation

Deployment environments

Tools

Axon platform

DEMS

Fusus

AI Era

Records

Job description

Axon is seeking a highly autonomous, field-facing specialist to own customer outcomes within strategic accounts. You will design, build, and ship AI-enabled workflows on site, drive adoption, and iterate based on field feedback.

Expect 3-4 days onsite with leadership engagement and a focus on mission outcomes. You will own end-to-end deployment, adoption, optimization, and ongoing success, working across Product, Engineering, Support and Sales to transform agency operations.