Mining Service Advisor — Flexible Scheduling & Growth

TCAT Div of Toromont Industries Ltd; Northeastern Ontario; Presencial; CAD 59.000 - 74.000; Jornada completa

Descripción de la vacante

Toromont Cat is seeking a Service Advisor - Mining to join our Sudbury team. You will provide technical direction for scheduling equipment repairs and maintain clear communication with customers throughout the repair cycle.

You will collaborate with the Supervisor and Coordinator to ensure quotes, timelines, and WIP processing are accurate and timely, supporting our premium Caterpillar brand and service standards.

Formación

• Minimum post-secondary education.
• Minimum 5 years experience in service operations.

Responsabilidades

• Demonstrate safe, environmentally sound work behaviours and follow H&S policies.
• Update and manage Service Scheduler in a timely and accurate manner.
• Schedule both machine repairs and preventative maintenance for the Technicians.
• Coordinate with Service Supervisor, MSRs and PSSRs to meet deadlines for machine repairs.
• Provide customer support for incoming calls and effective follow up during and after machine repairs.
• Open and structure work orders, check warranty status and upload into Service Scheduler.
• Collaborate with Coordinator to ensure service reports are timely and accurate.
• Source parts and tools during job set-up and provide shipping instructions to the site.
• Manage local purchases and review work orders for invoicing/uploading; ensure credits/parts processed.
• Assist with Warranty and Goodwill processing including documentation requirements.
• Maintain current information cascading to Supervisors, Product Support Manager, MSRs and PSSR.
• Review and maintain WIP daily to support invoicing and KPIs.

Conocimientos

5+ years experience in service ops

Educación

Post-secondary education

Descripción del empleo

Toromont Cat is seeking a Service Advisor - Mining to join our Sudbury team. You will provide technical direction for scheduling equipment repairs and maintain clear communication with customers throughout the repair cycle.

You will collaborate with the Supervisor and Coordinator to ensure quotes, timelines, and WIP processing are accurate and timely, supporting our premium Caterpillar brand and service standards.