Microsoft Dynamics 365 CE Technical Solution Architect/Architecte Technique de Solutions Micros[...]

IBM; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

IBM Consulting is seeking an experienced Dynamics 365 CRM Solution Architect to lead CRM implementations and drive presales activities across global clients. You will design scalable architectures and guide onshore and offshore delivery teams to achieve high-quality solutions.

Using Power Platform, Azure logic apps, and REST integrations, you will translate business needs into robust technical designs while ensuring data integrity and governance.

Qualifications

• Experience leading CRM implementations as Technical Architect or Senior Developer.
• Ability to translate business requirements into scalable CRM solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end Dynamics 365 CRM architecture and implementation.
• Drive presales activities, requirements discussions, and solution proposals.
• Design scalable, secure integrations using Power Platform and Azure.
• Provide technical leadership to delivery teams across locations.
• Review designs, customizations, and data migration plans to ensure quality.
• Collaborate with project managers to ensure timely project delivery.

Skills

Dynamics 365 CRM

Power Platform

C# / .NET

JavaScript

Azure Services

REST API

Agile

Stakeholder management

Excellent communication

Tools

Power Apps

Power Automate

Power BI

Azure Logic Apps

Service Bus

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

We are seeking an experienced Dynamics 365 Customer Engagement/CRM Technical Solution Architect to lead our clients' CRM implementation projects. This role will be responsible for driving presales activities, designing scalable CRM architectures, and guiding implementation teams to ensure high-quality delivery for our clients.

Key Responsibilities

• Lead end-to-end technical architecture and solution design for Microsoft Dynamics 365 CRM projects.
• Participate in presales activities, including requirement discussions, solution proposals, effort estimation, and technical presentations.
• Translate business requirements into scalable, secure, and maintainable technical solutions.
• Define integration strategies with external systems using Power Platform, Azure Logic Apps, and other technologies.
• Provide technical leadership to onshore and offshore development teams.
• Review solution designs, customization, plugins, workflows, and configurations to ensure adherence to best practices.
• Oversee data migration planning, data modeling, and data quality frameworks.
• Collaborate with project managers and stakeholders to ensure timely and successful project delivery.
• Troubleshoot and provide expert guidance on technical issues throughout the project lifecycle.
• Stay updated on the latest Dynamics 365 CRM and Power Platform capabilities and recommend improvements.

Required Technical And Professional Expertise

• Strong technical expertise in Microsoft Dynamics 365 Customer Engagement/CRM solutions (Sales, Customer Insights, Customer Service, Contact Center, Field Service).
• Proven experience as a Technical Architect or Senior Developer leading CRM implementations.
• Expertise in Power Platform (Power Apps, Power Automate, Power BI).
• Strong knowledge of C#, .NET, JavaScript, and Azure Services.
• Experience with system integration (REST API, Azure Logic Apps, Service Bus, etc.).
• Experience working in Agile project environments.
• Excellent communication and stakeholder management skills.Ability to work with both local Canadian teams and global delivery teams.

Preferred Technical And Professional Experience

• Microsoft certifications in Dynamics 365 Customer Engagement/CRM and Power Platform.
• Experience with large enterprise clients and international project delivery.
• Experience with Microsoft Copilot Studio / Agentic CRM.
• Experience in presales or consulting roles.
• Knowledge of data governance, security models, and solution compliance.