Microsoft D365 Customer Engagement Manager

RSM Canada Operations ULC; Toronto; On-site; CAD 104,000 - 190,000; Full time

Benefits offered by this job

Competitive benefits package

Flexible schedule

Discretionary bonus

Job summary

RSM Canada Operations ULC is seeking a Senior Project Manager to lead cross‑functional teams, coordinate CRM Dynamics CE implementations, and manage complex programs from planning through execution in a Canadian context.

The role emphasizes strong communication with stakeholders, financial analysis, and SDLC discipline, with a view to delivering on business goals while balancing scope, time, and budget. A PMP is preferred and MS Project proficiency is designed into the workflow.

Qualifications

• 5–8 years of experience leading technical teams with strong project management and systems/technology development skills.
• Proven experience implementing and managing CRM solutions within budget, scope, and cost, especially Microsoft Dynamics CE.
• Proven leader with ability to assemble, lead, and motivate high performing teams.
• Proven business facing skills.
• Solid understanding of financial analysis and planning.
• Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
• Strong understanding of technology and ability to learn new technologies.

Responsibilities

• Plan, coordinate, and execute all aspects of assigned projects across the lifecycle.
• Establish Cost Benefit Analysis through required phases of the project.
• Provide regular status, risk, and issue updates to the Program Director and stakeholders.
• Lead project planning: assemble teams, assign deliverables, develop plans, schedules, and budgets.
• Manage objectives, budget, schedule, resources, and deliverables to meet business goals.
• Adapt project plans to changing needs while following SDLC methodology.
• Oversee CE implementations.

Skills

Project leadership

Stakeholder management

Communication

Financial analysis

SDLC knowledge

Team coordination

Change management

Tools

Microsoft Dynamics CE

MS Project

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Key Responsibilities

• Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
• Establishing Cost Benefit Analysis through required phases of the project.
• Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
• Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
• During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
• Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
• Responsible for managing all aspects of CE implementations.

Basic Qualifications

• Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
• Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
• Proven leader with the ability to assemble, lead, and motivate high performing teams.
• Proven business facing skills.
• Solid understanding of financial analysis and planning
• Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
• Strong understanding of technology, ability to learn new technologies and applying them.
• Proven experience in influencing, leading teams and driving change.

Preferred Qualifications

• Superior verbal and written communication skills
• Strong stakeholder management skills
• Strong critical thinking and problem-solving skills.
• Intermediate to advanced Microsoft Office skills
• Proficient with MS Project or related tool
• PMP certification desired

Benefits

• At RSM, we offer a competitive benefits and compensation package for all our people.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

Equal Opportunity and Accommodation

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $103,500 - $190,100

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.