About NFF
Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).
NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.
NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.
About this Position / Responsibilities
- Develop and deliver compelling, visual presentations (e.g., roadmaps, dashboards, milestone charts) for leadership audiences.
- Translate highly technical information into clear, plain-language briefings tailored to non-technical stakeholders.
- Present updates and recommendations during IT Steering Committee meetings and leadership strategy sessions.
- Align cloud modernization projects with priorities, budget planning, staffing readiness, and organizational change goals.
- Configure and manage Microsoft Entra ID, Active Directory synchronization, and Intune deployment for full MDM/MAM lifecycle management.
- Lead the hands-on deployment and governance of:
- Zero Trust Security Controls: MFA, Conditional Access, DLP policies, legacy protocol blocking.
- Microsoft Defender for Office 365: Secure Score, policy tuning, threat mitigation.
- SharePoint Online & Microsoft Teams: Migration, permissions model, governance, and user onboarding.
- Perform root cause analysis, remediation, and ongoing optimization of cloud systems.
- Collaborate with vendors and validate that technical deliverables follow Microsoft best practices and align with architecture standards. Lead enterprise-wide change management initiatives to ensure smooth adoption of cloud technologies.
- Create tailored communication plans, training roadshows, end-user readiness assessments, and cross-department FAQs.
- Work with department leads and champions to identify training gaps, develop communication materials, and reinforce adoption momentum.
- Monitor and report on user adoption metrics, system usage patterns, and qualitative feedback to refine rollout strategies.
- Anticipate resistance, mitigate transition risks, and create support structures that sustain user engagement post-deployment.
- Create detailed project timelines, interdependency maps, and resource forecasts.
- Collaborate with project managers to track milestones, delivery risks, and mitigation plans.
- Facilitate coordination between vendors, internal IT staff, and department stakeholders to ensure smooth execution with minimal service disruption.
- Proactively identify and escalate delays, blockers, or scope misalignments to maintain momentum and transparency.
- Deliver company-wide training sessions, technical onboarding, and department-focused Q&A forums during rollout periods.
- Create and maintain training guides, job aids, and self-help documentation tailored to different learning levels.
- Provide Tier 2/3 support for escalated issues during key transitions (e.g., cutovers, migrations, policy enforcement).
- Maintain detailed technical runbooks, knowledge base content, and troubleshooting SOPs for sustained operational excellence.
Qualifications
- 8+ years of IT engineering or architecture experience, with at least 4 years focused on Microsoft 365, cloud infrastructure, or cybersecurity.
- Demonstrated experience delivering both hands-on implementation and high-quality executive communications.
- Proficiency in:
- Microsoft Entra ID, AD Connect, and IAM concepts
- Microsoft Intune MDM/MAM
- SharePoint Online, Microsoft Teams, and OneDrive governance
- Conditional Access, DLP, MFA, and Zero Trust design
- Microsoft Defender for Office 365
- Experience developing executive briefings, project visuals, and user-facing adoption materials.
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
- Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
- STD, LTD, Supplemental life insurance and ADD&D
- Comprehensive 401k plan
- Paid Time Off
NFF is an Equal Opportunity Employer.
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