Microsoft Adoption & Change Management Consultant

Insight Enterprises; Calgary; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Insight Enterprises in Calgary is seeking a Microsoft Adoption & Change Management Consultant to join our hybrid team. You will drive adoption of Microsoft 365 tools, including Copilot, SharePoint and Teams, across client engagements while translating technical changes into practical business outcomes.

You will lead discovery, design communications and training, and work with sponsors and end users to measure adoption; travel to client sites may be required as engagements vary.

Qualifications

• Experience in client-facing consulting, adoption and change management.
• Strong working knowledge of most M365 applications, in particular M365 Copilot.
• Ability to lead workshops, present to diverse audiences, and build trusted client relationships.
• Ability to independently manage deliverables, priorities, and deadlines across multiple client projects.
• Experience creating polished, audience-focused communications, presentations, and learning materials.
• Ability to translate complex technical concepts into clear, practical messages that connect technology with business and user needs.

Responsibilities

• Develop and execute organizational change management strategies aligned with SharePoint Online and Microsoft Teams migrations.
• Lead stakeholder discovery, analysis, and engagement across departments and migration waves.
• Develop communications and training strategies and deliver stakeholder-targeted messaging per ADKAR model.
• Build relationships with sponsors, leaders, content owners, and end users to support change.
• Facilitate workshops and readiness discussions, executive briefings, and validation sessions.
• Define adoption objectives, readiness criteria, and metrics, refining approach based on indicators.
• Design SharePoint and Teams training materials and support reinforcement activities.
• Manage OCM deliverables, timelines, risks, and client communications across teams.
• Establish adoption metrics and ongoing reporting on communications, training, readiness, and adoption.

Skills

Client-facing consulting

Adoption & change management

Workshop facilitation

Communication

Translate technical concepts

Tools

Microsoft 365 (M365)

Copilot

SharePoint

Teams

Job description

Microsoft Adoption & Change Management Consultant

Location: This is a hybrid position based in Calgary, Alberta. The role requires regular in-person work at the client’s downtown Calgary office. Travel time to other client sites may vary depending on the engagement and location.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

We’re seeking a Microsoft 365 Adoption & Change Management Consultant to join Insight Canada’s Adoption & Change Management team and collaborate closely with our Modern Workplace specialists. You will help clients prepare their people for technology-enabled change and achieve sustained adoption of solutions such as Microsoft Copilot, Purview, SharePoint, Teams, Exchange, and other Microsoft 365 applications. Working across multiple client engagements, you will translate technical changes into clear user impacts, lead discovery and stakeholder activities, develop adoption and communications plans, create learning content, and facilitate user enablement sessions. Projects may include cloud migrations, Copilot deployments, SharePoint information architecture initiatives, and security or compliance programs.

As a Consultant II on a SharePoint Migration project you will:

• Develop and execute organizational change management strategies and plans aligned with the SharePoint Online and Microsoft Teams migration approach and project objectives
• Lead stakeholder discovery, analysis, and engagement activities to understand business needs, change impacts, readiness, risks, and adoption barriers across departments and migration waves
• Conduct change impact and organizational readiness assessments, identify gaps, and recommend actions to prepare stakeholder groups for migration and new ways of workingDevelop and execute a communications and training strategy, including stakeholder-targeted communications aligned to each stage of the ADKAR change model
• Build trusted relationships with sponsors, leaders, department representatives, site owners, content owners, support teams, and end users, and help leaders fulfill their role in supporting the change
• Facilitate virtual and in-person workshops, interviews, readiness discussions, executive briefings, validation sessions, and other stakeholder working sessions
• Define adoption objectives, readiness criteria, success measures, and feedback mechanisms, and use available readiness, sentiment, training, and adoption indicators to refine the change approach
• Design SharePoint and Teams training materials including slide decks, speaker notes, demo scripts, and adjust for unique departmental needs. Leverage this content for other audiences such as a Train-the-Trainer program, Service Desk readiness resources, etc. Partner with the Communications & Deployment Coordinator to align leadership messaging, awareness, readiness, migration wave, training, and reinforcement communications with stakeholder impacts and project milestones
• Partner with the SharePoint & Microsoft Teams Trainer and eLearning Content Creator & Instructional Designer to identify audience needs, validate learning objectives, and support role-based enablement and reinforcement activities
• Manage assigned OCM deliverables, timelines, risks, dependencies, approvals, and client communications while collaborating with project management, business analysis, technical delivery, and other project resources
• Establish adoption metrics and provide ongoing reporting on communications, training, readiness, and adoption outcomes
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we’re looking for

Core requirements:

• You have experience in client-facing consulting, adoption and change management, or a related field
• You have a strong working knowledge of most M365 applications, in particular M365 Copilot
• You’re comfortable leading workshops, presenting to a range of audiences, and building trusted client relationships
• You can independently manage deliverables, priorities, and deadlines across multiple client projects
• You have experience creating polished, audience-focused communications, presentations, and learning materials
• You can translate complex technical concepts into clear, practical messages that connect technology with business and user needs
• You have strong organization, prioritization, writing, and verbal communication skills
• You’re willing and able to work at client locations and travel based on the needs of each engagement

Standout candidates for the SharePoint Migration project will also bring:

• You have experience supporting SharePoint Online and Microsoft Teams migrations, modern collaboration programs, or transitions from network drives and email-based file sharing to cloud collaboration
• You understand SharePoint Online and Microsoft Teams concepts, including department sites, document libraries, site and content ownership, permissions, governance, and collaborative file management
• You have supported large-scale, multi-department or wave-based technology deployments and can adapt change activities to different stakeholder groups, levels of readiness, and migration schedules
• You have experience conducting change impact and readiness assessments, supporting sponsors and business leaders, managing resistance, and measuring adoption and user sentiment
• You have worked in a consulting or highly governed enterprise environment and can translate technical, information management, and governance decisions into clear, practical guidance for business users

What you can expect

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!