Microsoft 365 Specialist L3

venture; Markham; On-site; CAD 70,000 - 100,000; Full time

Job summary

Venture in Markham, Ontario is seeking a motivated Microsoft 365 Specialist to join our managed services team. You will design, manage and troubleshoot client IT systems, acting as an escalation point for L1/L2 technicians.

You will work on-site and remotely across a diverse client base, with a passion for learning and strong attention to detail. You will engage with clients to resolve complex issues, design robust solutions, and help drive standardization across environments.

Qualifications

• 2+ years MSP/System Administrator experience
• Experience delivering remote and on-site support
• Strong troubleshooting and incident management skills
• Ability to document work and submit timesheets accurately
• Excellent communication with clients and teams
• Driver's license for on-site visits

Responsibilities

• Provide remote and on-site support for hardware, software and network issues
• Design and implement network and server solutions to meet client needs
• Monitor ticketing system for timely resolution of issues
• Inform customers of incident progress and upcoming outages
• Follow change management procedures for client environment changes
• Collaborate with technical teams and management across projects
• Access resources to aid incident resolutions (docs, KB, FAQs)
• Assist teammates with escalations and knowledge sharing
• Help improve IT infrastructure and build standards for reliability
• Support project leads to deploy client projects on time and to scope
• Assist with IT proposals and planning for clients
• Document all work and submit accurate timesheets
• Identify sales opportunities from client interactions and experiences
• Work with Sales to propose new equipment or services
• Perform additional duties as directed by management

Skills

Customer-facing

Verbal and written communication

Problem-solving

Attention to detail

Education

Industry certifications (Cisco, Microsoft, VMware, Palo Alto, Veeam)

Tools

Microsoft Windows Server 2016+

Microsoft SQL Server 2016+

Hyper-V 2008+

Microsoft 365 Identity & Access Management

Azure

VMware vSphere 7.0+

Cisco/Palo Alto/Juniper devices

Network monitoring (SNMP, syslog, NetFlow)

Veeam backup

DattoRAID

iSCSI/NFS storage

VoIP ecosystems (FreePBX/Asterisk/CU/Teams)

Job description

Venture is looking for a motivated and experienced Microsoft 365 Specialist to join our managed services team. You will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT.

Roles & Responsibilities

• Perform remote and on-site tech support of hardware, software and network issues for various clients
• Design and implement network and server solutions to fulfill clients' business requirements
• Proactively monitor ticketing system to ensure timely resolution of client tech support issues
• Keep customers informed of incident progress, notify them of upcoming changes or outages
• Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites
• Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
• Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions
• Assist technical support team members with any issues needing help or escalation
• Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability
• Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients
• Assist the project management team with creating IT proposals and plans
• Professionally document all work performed and submit accurate timesheets
• Leverage front-line client experience to identify sales opportunities
• Work with sales to create proposals for clients for new equipment or services
• Perform additional duties as directed by management in relation to your area of expertise

Technical Skills

Experience managing, configuring and deploying the following:

• Microsoft Windows Server 2016+
• Microsoft SQL Server 2016+
• Microsoft Hyper-V 2008+
• Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune
• Microsoft Azure
• VMware vSphere 7.0+
• Cisco, Palo Alto, and Juniper switches, routers, and firewalls
• Network monitoring systems (SNMP, syslog, NetFlow)
• Backup software including Veeam and DattoRAID including various RAID controllers and general RAID knowledge
• SAN and NAS devices including iSCSI and NFS configuration
• VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc.

Preferred Skills

• Microsoft 365 Purview, Dynamics, Power Automate, and Fabric
• Routing, VLAN, and VPN technologies
• Automation and scripting, preferably in PowerShell
• Linux server administration

Qualifications

• 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
• Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam
• Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
• Ability to multi-task with multiple clients under tight deadlines
• Ability to conduct research into a wide range of computing issues is required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Possess and demonstrate excellent verbal and written communication skills
• Possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
• Proven technical, analytical and problem-solving skills
• Highly self-motivated and directed with a passion for technology and IT
• Valid Ontario driver’s license – some client on-site visits may be required