MHSS Program Supervisor

TSA The Salvation Army TSA; Yellowknife; On-site; CAD 71,000 - 75,000; Full time

Job summary

A leading organization, The Salvation Army, seeks a Mental Health Support Services Supervisor. The role involves overseeing staff, managing programs, and providing support, with a strong emphasis on community and individual needs amidst a high-pressure environment. Candidates should possess extensive experience in social work and supervisory roles.

Benefits

Health and dental benefits

Paid vacation and sick time

Continuous learning and growth opportunities

Qualifications

• Minimum five years of related experience, three years in supervisory role.
• Experience working with diverse populations and issues.
• Strong leadership in crisis management.

Responsibilities

• Supervise and support Mental Health Support Services staff.
• Develop and deliver training for staff.
• Coordinate case management plans and monitor them.

Skills

Problem Solving

Analytical Skills

Teamwork

Communication Skills

Education

Degree in Social Sciences, Social Work, or Nursing

Valid First Aid Certificate

Addictions Certification or related experience

Tools

Microsoft Office 365

Job description

time left to apply End Date: June 27, 2025 (19 days left to apply)

job requisition id JR102874

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Under the direction of the Program Manager, the Mental Health Support Services Supervisor will provide guidance, support and supervision for The Salvation Army’s Mental Health Support Services staff and will be responsible for program development and delivery. The three areas of responsibility include supervision of frontline staff, staff training, and administration.

Accountabilities:

Staff Supervision

Prepares and maintains shift schedules

Coordinates and fills work schedules to cover Mental Health Support Services shifts

Recruits, interviews, and hires staff in conjunction with the Program Manager and HR

Delegates and follows up on work of support staff

Provides day-to-day problem solving and support to staff

Provides support, guidance, and direction to train staff in all aspects of program participant service

Coordinates, prepares, attends, and facilitates staff meetings

Ensures staff compliance with policy and procedures

Provides clinical supervision to staff

Human Relations

Directly supervises and supports the staff

Complete Performance Excellence and Coaching (PEAC) for direct reports

Participate in corrective action within the guidelines of the Collective Bargaining Agreement (i.e., coaching, progressive discipline as required)

Monitors staff attendance in accordance with the Absence Management System

Trains and develops direct reports for self-improvement

Provides formal staff training and assesses staff training needs

Program Management

Oversees and provides guidance for the development of appropriate case management plans, monitors and evaluates case plans

Oversees and monitors the provision of daily life skills education provided by staff to program participants

Supervising case management by leading pre and post group de-briefing sessions with respect to client care and program delivery

Develops and monitors behavioural modification strategies.

Provides incidental problem solving and emotional support to clients.

Reviews safety plans for individual clients to ensure they are not put at unreasonable levels of risk.

Directs staff to information regarding medications and medical conditions.

Ensures client’s medical needs are met.

Working with the team to research and develop the various Mental Health and Addictions related support programs

Trains, orients, and reviews implementation of emergency procedures related to the facility and or the program participants i.e., CPR, fire evacuations, etc. with staff

Oversees the safe operation of the Mental Health Support Services site & reports any deficiencies to the Operations Manager

Provides immediate stabilization crisis management support and provides emergency incidental behaviour management

Oversees staff in recording up to date program participant data

Participation and leadership of committees related to MHSS, ensures minutes are taken and circulated to committee members, and that decisions of committees are followed up

Administration

Monitors program participant budgets

Monitors records such as medical files, incident reports, accounting sheets, client finances, observation notebooks on clients, logbooks and communication books

Monitors for accurate, up-to-date case notes, treatment plans, progress reports and discharge summaries

Maintains and controls all old program participant records up to previous fiscal year

Prepares a variety of correspondence, reports, statistical reports, reports for funders, etc.

Collects, approves, and processes departmental staff time sheets

Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance with policy and procedures

Assuming on call duties as required – assists staff as needed, responds to emergency situations and shift cancellations

Complies with The Salvation Army policy and procedures

Performs other tasks as assigned by the Program Manager

Community Involvement

Meeting or communicating regularly with relevant agencies for case conferences and solving problems relating to specific program participants

Interacting with others involved with the program participants to support their family and community relationships

Using communication skills to ensure positive inter-agency relationships

Acting as the primary contact for contracting agencies regarding program participant issues and referrals

Written and Verbal Communication

Develop and document business requirements, process and reports as needed

Develop and document options and recommendations to issues and problems

Support key stakeholders in understanding the implications of options and decisions

WORKING CONDITIONS:

This is a full-time, fixed term position at 40 hours per week until March 31, 2026.

Salary Range is $71,000 to $75,000 per year

Combination of office and front-line working environment based on the needs of the department

Often working with high-risk and high-needs population

Meetings with outside agencies and other community resources – at times accompanying/attending on behalf of the Program Manager

Can be a fast paced, sometimes stressful environment

Typical travel requirements for this position are (5% travel within the community)

As necessary lifting/moving of totes (up to 20 lbs) of clients' belongings

Education and Experience Qualifications

Education, Qualifications and Certifications:

A Degree in Social Sciences, Social Work, or Nursing required

Addictions Certification (diploma or certificate) or related experience or I.C.A.D.C. is an asset

Valid First Aid Certificate

Valid Non-violent Crisis Intervention Certificate

Valid Class 5 driver’s license

Computer Literacy

Experience and Skilled Knowledge Requirements

A minimum five (5) years of related experience with a minimum three (3) years in supervisory role in a similar setting

Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness

Experience interviewing, and effectively communicating and interacting with individuals experiencing effects of substance use

Respect and understanding of The Salvation Army – its mission, culture, and values

Skills and Capabilities:

Demonstrated experience in supervising and coaching staff and working in a team setting

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

Demonstrated excellent written and verbal communication

Strong attention to detail, problem solving, and analytical skills

Ability to maintain clear personal and professional boundaries

Ability to work effectively in constantly changing and sometimes demanding or chaotic environment.

Proven ability to respond calmly & responsibly in emergency and crisis situations

Ability to recommend solutions for complex behaviour issues and to review and monitor program participants Personal Development Plans

Proven relationship building with contracting agencies and community resources

Solid understanding of basic budgetary statements

Proficiency in the use of Microsoft Office 365 and ability to learn Salvation Army reporting programs

Compensation:

The target hiring range for this position is $55,331.51 to $69,164.38 with a maximum of $82,997.26.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Under the direction of the Program Manager, the Mental Health Support Services Supervisor will provide guidance, support and supervision for The Salvation Army’s Mental Health Support Services staff and will be responsible for program development and delivery. The three areas of responsibility include supervision of frontline staff, staff training, and administration.

Accountabilities:

Staff Supervision

• Prepares and maintains shift schedules

• Coordinates and fills work schedules to cover Mental Health Support Services shifts

• Recruits, interviews, and hires staff in conjunction with the Program Manager and HR

• Delegates and follows up on work of support staff

• Provides day-to-day problem solving and support to staff

• Provides support, guidance, and direction to train staff in all aspects of program participant service

• Coordinates, prepares, attends, and facilitates staff meetings

• Ensures staff compliance with policy and procedures

• Provides clinical supervision to staff

Human Relations

• Directly supervises and supports the staff

• Complete Performance Excellence and Coaching (PEAC) for direct reports

• Participate in corrective action within the guidelines of the Collective Bargaining Agreement (i.e., coaching, progressive discipline as required)

• Monitors staff attendance in accordance with the Absence Management System

• Trains and develops direct reports for self-improvement

• Provides formal staff training and assesses staff training needs

Program Management

• Provides direction for Mental Health Support Services program development

• Oversees and provides guidance for the development of appropriate case management plans, monitors and evaluates case plans

• Oversees and monitors the provision of daily life skills education provided by staff to program participants

• Supervising case management by leading pre and post group de-briefing sessions with respect to client care and program delivery

• Develops and monitors behavioural modification strategies.

• Provides incidental problem solving and emotional support to clients.

• Reviews safety plans for individual clients to ensure they are not put at unreasonable levels of risk.

• Directs staff to information regarding medications and medical conditions.

• Ensures client’s medical needs are met.

• Working with the team to research and develop the various Mental Health and Addictions related support programs

• Trains, orients, and reviews implementation of emergency procedures related to the facility and or the program participants i.e., CPR, fire evacuations, etc. with staff

• Oversees the safe operation of the Mental Health Support Services site & reports any deficiencies to the Operations Manager

• Provides immediate stabilization crisis management support and provides emergency incidental behaviour management

• Oversees staff in recording up to date program participant data

• Participation and leadership of committees related to MHSS, ensures minutes are taken and circulated to committee members, and that decisions of committees are followed up

Administration

• Monitors program participant budgets

• Monitors records such as medical files, incident reports, accounting sheets, client finances, observation notebooks on clients, logbooks and communication books

• Monitors for accurate, up-to-date case notes, treatment plans, progress reports and discharge summaries

• Maintains and controls all old program participant records up to previous fiscal year

• Prepares a variety of correspondence, reports, statistical reports, reports for funders, etc.

• Collects, approves, and processes departmental staff time sheets

• Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance with policy and procedures

• Assuming on call duties as required – assists staff as needed, responds to emergency situations and shift cancellations

• Complies with The Salvation Army policy and procedures

• Performs other tasks as assigned by the Program Manager

Community Involvement

• Meeting or communicating regularly with relevant agencies for case conferences and solving problems relating to specific program participants

• Interacting with others involved with the program participants to support their family and community relationships

• Using communication skills to ensure positive inter-agency relationships

• Acting as the primary contact for contracting agencies regarding program participant issues and referrals

Written and Verbal Communication

• Develop and document business requirements, process and reports as needed

• Develop and document options and recommendations to issues and problems

• Support key stakeholders in understanding the implications of options and decisions

WORKING CONDITIONS:

• This is a full-time, fixed term position at 40 hours per week until March 31, 2026.

• Salary Range is $71,000 to $75,000 per year

• Combination of office and front-line working environment based on the needs of the department

• Often working with high-risk and high-needs population

• Meetings with outside agencies and other community resources – at times accompanying/attending on behalf of the Program Manager

• Can be a fast paced, sometimes stressful environment

• Typical travel requirements for this position are (5% travel within the community)

• As necessary lifting/moving of totes (up to 20 lbs) of clients' belongings

Education and Experience Qualifications

Education, Qualifications and Certifications:

• A Degree in Social Sciences, Social Work, or Nursing required

• Addictions Certification (diploma or certificate) or related experience or I.C.A.D.C. is an asset

• Valid Suicide Intervention Certification

• Valid First Aid Certificate

• Valid Non-violent Crisis Intervention Certificate

• Valid Class 5 driver’s license

• Computer Literacy

Experience and Skilled Knowledge Requirements

• A minimum five (5) years of related experience with a minimum three (3) years in supervisory role in a similar setting

• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness

• Experience interviewing, and effectively communicating and interacting with individuals experiencing effects of substance use

• Respect and understanding of The Salvation Army – its mission, culture, and values

Skills and Capabilities:

• Demonstrated experience in supervising and coaching staff and working in a team setting

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

• Demonstrated excellent written and verbal communication

• Strong attention to detail, problem solving, and analytical skills

• Ability to maintain clear personal and professional boundaries

• Ability to work effectively in constantly changing and sometimes demanding or chaotic environment.

• Proven ability to respond calmly & responsibly in emergency and crisis situations

• Ability to recommend solutions for complex behaviour issues and to review and monitor program participants Personal Development Plans

• Proven relationship building with contracting agencies and community resources

• Solid understanding of basic budgetary statements

• Proficiency in the use of Microsoft Office 365 and ability to learn Salvation Army reporting programs

Compensation:

The target hiring range for this position is $55,331.51 to $69,164.38 with a maximum of $82,997.26.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.