Merchandise Assistant

University of Toronto Press; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

The University of Toronto Press is seeking a Merchandise Assistant to join the Campus Outfitters team. The role focuses on providing outstanding customer service, managing inventory, and processing sales while ensuring efficiency in operations. Candidates should have a post-secondary education and retail experience.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Education qualification is essential for the role.

Responsibilities

• Support day-to-day activities for Campus Outfitters.
• Manage customer inquiries and maintain data.
• Oversee inventory management and sales processing.

Skills

Customer Service

Communication

Organization

Problem Solving

Ability to Lift 50 lbs

Ability to Work in Fast-Paced Environment

Education

Post-secondary education or equivalent experience

Job description

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Reports to : Manager, Campus Outfitters

Division : Retail

Location : St George Campus Bookstore, Downtown

Here’s what you’ll be doing … .

You’ll support the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure timely order progression, data maintenance and inventory management.

Key Responsibilities :

Customer Service, Sales and Support

• Build relationships with customers through open and interactive communication via phone, email, or in person
• Provide accurate product information and quotes to customers in a timely manner
• Proactively manage assigned client accounts and inquiries from intake to resolution
• Respond to customer complaints and provide appropriate solutions and / or alternatives
• Support Campus Outfitters Manager and Account Specialist with new sales activities
• Communicate with Trademark & Licensing to ensure brand standards are being met through mockups
• Other related duties as assigned

Data Maintenance and Sales Processing

• Create new SKUs and update existing SKUs in internal database and on the website
• Create and submit purchase orders to external and internal vendors
• Create and process customer invoices
• Work with marketing and webs teams to set up, manage, and fulfill preorders
• Liaise with web orders to help fulfill custom made orders and answer any customer / team questions
• Organize and sort appropriate customer files and other data

Inventory Management

• Liaise with the receiving department to manage inbound goods and outbound product
• Follow up / track purchase orders through effective vendor communication
• Process returns to vendors for damaged / defective merchandise within a timely manner
• Liaise with the accounting department to ensure debits / inventory adjustments are completed by end of month
• Compile and communicate damages for write-offs with inventory adjusters
• Occasional lifting of product for order prep and storage organization

Here’s what we are looking for :

Education, Qualifications and Experience :

• Post-secondary graduate or equivalent combination of education and experience
• Minimum 2 years retail experience, customer service experience, or business development experience

Knowledge, Skills and Attributes :

• Provide high level of customer service
• Ability to prioritize tasks effectively
• Ability to apply judgement to unfamiliar situations by referencing existing processes and adapting as needed
• Professional communication skills
• Comfortable working in a hands-on, physically demanding environment
• Ability to lift / move / handle (up to but not exclusive) 50 lbs
• Ability to thrive in a fast paced work environment
• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset
• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Retail team

The U of T Bookstore provides many important goods and services to the University of Toronto community. We operate four stores across the three U of T campuses (St. George, Mississauga, Scarborough, and Faculty of Law) and a large online shop that ships Canada-wide and internationally. We offer a wide selection of course materials including new, used, digital, and custom course pack options, all competitively priced with a student budget in mind. We also carry U of T–branded clothing and merchandise, gifts, trade books, technology products, school supplies, and more.

Campus Outfitters offers a variety of clothing and accessory customization services. With origins in the world of collegiate apparel and spirit wear, we have become one of the go-to producers of custom clothing for Canadian universities and colleges. We specialize in embroidery and offer on-demand customized apparel service. Beyond our work with academic institutions, we have extensive experience working with student groups, corporate clients, athletic teams and individual customers.

About University of Toronto Press

University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Please visit our website to apply online https : / / utorontopress.com

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at 416.978.2239 ext. 2255.

This is a current vacancy within our organization.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Contract

Job function

Job function

Customer Service

Retail

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