Mental Health Program Assistant

Vancouver Coastal Health; North Vancouver; On-site; Full time

Job summary

Join a forward-thinking health organization as a Mental Health Program Assistant, where you'll play a vital role in supporting adult community mental health initiatives. This position offers a unique opportunity to engage with clients, provide administrative support, and contribute to team planning in a dynamic environment. You'll utilize your multitasking abilities and communication skills to ensure smooth operations while working alongside a dedicated team. Embrace the chance to grow your career with a comprehensive benefits package and professional development opportunities, all while making a difference in the lives of individuals in your community.

Benefits

Comprehensive health benefits

Employer-paid training

Wellness supports

Recognition programs

Exclusive staff discounts

Qualifications

• Grade 12 and office administration certificate with 2 years of experience required.
• Knowledge of medical terminology and general office procedures is essential.

Responsibilities

• Provide administrative support and client communication in mental health programs.
• Schedule appointments and maintain client charts according to established procedures.

Skills

Multitasking

Effective communication

Client interaction

Typing speed (50 wpm)

Education

Grade 12

Office administration certificate

Tools

PARIS (client care information system)

Microsoft Excel

Word processing software

Job description

Salary

The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr.

Job Summary

Come work as a Mental Health Program Assistant with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Mental Health Program Assistant to join the Adult Mental Health - Administration team in North Vancouver, BC. Apply today to join our team!

As a Mental Health Program Assistant, you will:

• Use considerable tact and diplomacy to provide communication, information and reception services, administrative support functions and other duties relating to various program activities within adult community mental health.
• Answer telephone inquiries, and take messages or direct callers to the appropriate person.
• Greet and check in clients, schedule client appointments as directed, and confirm client appointments.
• Exhibit current working knowledge of applicable computer systems and software programs.
• Word process a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software.
• Enter client information into database, score client questionnaires according to established procedures, transcribe administrative and clinical correspondence, and collate statistical information.
• Maintain client charts as per established procedures, sort and distribute incoming and outgoing mail, and engage in ongoing team planning and quality improvement activities.

Qualifications

Education & Experience

• Grade 12, completion of an office administration certificate plus two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Knowledge of general office procedures.
• Knowledge of medical terminology.
• Ability to multitask in a fast-paced work environment.
• Ability to deal with clients living with mental illness and/or addiction.
• Ability to communicate effectively, both verbally and in writing.
• Ability to compose business correspondence.
• Ability to work independently and in conjunction/cooperation with others.
• Ability to work under the pressure of interruptions and adapt to changes.
• Ability to type 50 wpm.
• Ability to operate related equipment.
• Ability to deal effectively with others.
• Ability to organize and prioritize workload.
• Computer literacy to operate computerized client care information system (PARIS) and word processing, spreadsheet (Excel), database, Internet and e-mail software.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world-class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.

Thank you for your interest in Vancouver Coastal Health.