Mental Health Care Coordinator, Temporary

Fleet Glass Services, Inc.; Canada; Hybrid; CAD 28,000 - 41,000; Full time

Job summary

Dialogue is seeking a Mental Health Care Coordinator (Temporary) to join our team in Canada. You will work closely with the Manager, Member Services, to ensure patients have a supportive and unforgettable experience throughout our Mental Health+ program and Employee Assistance Program.

The role requires greeting new patients, checking in on active cases, and analyzing cases to provide best solutions while prioritizing patient safety. Availability for evenings and weekends is essential.

Qualifications

• Bachelor's degree in psychology or related mental health field.
• Experience in customer service, healthcare or administrative roles.
• Strong empathy, time-management and attention to detail.

Responsibilities

• Greeting new patients in the program and accompany them through their journey
• Checking in and following up on active cases, assist physicians and psychologists in their related tasks
• Analyzing cases and providing the best possible solutions to our members
• You will be responsible for patient safety in your member-facing role

Skills

Empathy

Time management

Critical thinking

Customer service

Education

Bachelor's degree in psychology or mental health

Job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [e-mail] and verify the role on our official careers page.

Your role as Mental Health Care Coordinator, Temporary

Dialogue is seeking a Mental Health Care Coordinator to join our team to take part in our mission to help people improve their wellbeing. Working closely with Sarine Moumdjian, Manager, Member Services, your role will be to ensure patients have a supportive and unforgettable experience throughout our Mental Health+ program and Employee Assistance Program. Want to join our exceptional multidisciplinary team in an evolving industry?

What you’ll be doing

• Greeting new patients in the program and accompany them through their journey
• Checking in and following up on active cases, assist physicians and psychologists in their related tasks
• Analyzing cases and providing the best possible solutions to our members
• You will be responsible for patient safety in your member-facing role

We’d love to hear from you if you have

• A passion for mental health, quality of care, and improving team processes and understanding
• Available to work a minimum of 21 hours on evenings and weekends, as our schedule covers both day and evening shifts (6 AM to midnight, weekdays and weekends)
• A strong sense of empathy, time-management, critical thinking, attention to detail, and excellent customer service
• Pursuing or attained a Bachelor’s degree in psychology or in any mental health-related field
• Experience in customer service, healthcare or administrative role