Membership Coordinator

Altea-Si; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Job summary

Altea Active in Vancouver is seeking a Membership Coordinator to be the first real conversation with prospective members. You turn curiosity into commitment, guiding inquiries from first contact through tours and decisions to join.

This role rewards genuine engagement over pressure, focusing on understanding needs, building relationships, and connecting people to the right membership. You’ll thrive in a people-driven environment, collaborating with teams and delivering an outstanding member

Qualifications

• 1-3 years in sales, membership, or customer-facing role; fitness hospitality asset.
• Strong written and verbal communication; comfortable on phone, in person, and via email.
• Experience with membership management systems or CRM platforms is an asset.

Responsibilities

• Respond to inquiries quickly; book tours and guide prospects through the membership experience.
• Build pipeline through community outreach, referrals, and proactive follow up.
• Deliver tours that feel like the first step in daily life for members.
• Engage in retention outreach and identify engagement drops to prevent cancellations.
• Track leads, follow ups, and conversions with discipline and honesty.

Skills

Sales experience

Pipeline management

Communication skills

CRM experience

Customer-focused

Tools

CRM platforms

Job description

Altea is Canada's premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience.

The Membership Coordinator is the first real conversation most people have with Altea. You are the person who turns curiosity into commitment, who takes a prospect from their first inquiry through a tour, a conversation, and a decision to join. This role is about understanding what someone actually needs, connecting them to the right experience, and making sure the people already inside the club feel as valued as the day they joined.

If you are someone who finds energy in people, takes a no personally without taking it personally, and believes that the right conversation at the right moment can change someone's health for the better, this role was built for you.

What You'll Do:

• Convert Inbound Leads. Respond to inquiries quickly, book tours, and guide prospects through the Altea membership experience with genuine enthusiasm and zero pressure.
• Drive Outbound Prospecting. Build your pipeline through community outreach, referral programs, local partnerships, and proactive follow up. You do not wait for leads to come to you.
• Deliver Exceptional Tours. A tour at Altea is not a walkthrough. It is the first experience someone has with what will become part of their daily life. You make it feel that way.
• Protect Retention. Membership renewals and at risk member outreach are part of your job. You notice when engagement drops and you do something about it before a cancellation request comes in.
• Own Your Pipeline. You track your leads, your follow ups, and your conversions with discipline. Your pipeline is organized, current, and honest.

Who You Are:

Sales at Altea is not about pressure. It is about belief. You believe in the experience this club offers, and that belief comes through in every conversation because it is genuine.

• You are a natural with people. You read a room quickly. You know when someone needs more information and when they need to be heard. You adjust without being asked to.
• You are hungry without being pushy. You care about your numbers because you care about the outcome, for the member and for the club. You follow up because you know the value of what you are offering, not because you are chasing a quota.
• You are honest and grounded. You don't oversell. You find the right membership for the right person, and that integrity is what builds the kind of member community Altea is known for.
• You are proud of where you work. When you give a tour, it shows. When you talk about Altea, it is not a script. It is something you genuinely believe in.

What We're Looking For:

• 1-3 years of experience in a sales, membership, or customer-facing role. fitness or hospitality experience is an asset
• Demonstrated ability to convert leads and manage a sales pipeline with discipline and follow-through
• Strong written and verbal communication skills. you are comfortable on the phone, in person, and over email
• Experience with CRM platforms or membership management systems is an asset
• A genuine interest in health, fitness, and wellness. you do not need to be an athlete, but you need to believe in what Altea offers
• Valid Standard First Aid and CPR-C, maintained annually
• Criminal Background Check required prior to commencement

What You'll Earn

This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. Beyond base, you'll receive a performance bonus tied to membership results, complimentary Altea membership, group benefits, vacation package plus paid Flex days.

Success Looks Like:

Your lead response time is fast, your tour conversion rate is strong, and your pipeline is never stale. Prospects feel informed and genuinely excited. not pressured. Members you've onboarded are engaged, retained, and referring people they care about. The Sales and Acquisition Manager trusts your pipeline because you keep it honest.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificial intelligence-based tools may be used to assist with screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.