Front of House Supervisor

Altea Active; Winnipeg; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Complimentary Altea membership

Plus One membership to share with a…

Extensive vacation package

Paid Flex days

Job summary

Altea Active in Winnipeg is seeking a Front of House Supervisor to set the tone for every member visit. You will lead, develop, and schedule the front of house team, ensuring hospitality is a reflection of your coaching and presence.

You will own the member experience from arrival to resolution, manage the front desk operations, and drive service recovery with poise. This role requires open availability and a track record of elevating service in premium environments.

Qualifications

• 2–4 years of experience in a supervisory or team-lead role in a premium hospitality, fitness, or service environment
• Demonstrated ability to lead a front-facing team and uphold a high service standard across varied conditions
• Strong interpersonal and conflict resolution skills — handle difficult conversations with composure and care
• Experience with scheduling, front desk operations, and membership or reservation management systems
• Proficiency with MyAltea or similar platforms will be developed during onboarding
• Criminal Background Check required prior to commencement

Responsibilities

• Lead, develop, and schedule the front of house team, setting the standard through your own presence and coaching
• Own the member experience from arrival to resolution, protecting the experience without micromanaging
• Oversee front desk operations: check-ins, scheduling, membership inquiries, daily opening/closing procedures
• Execute service recovery quickly and professionally to foster loyalty
• Maintain presentation, cleanliness, and team conduct as non-negotiables across shifts

Skills

Team leadership

Customer service

Scheduling

Front desk operations

Conflict resolution

Education

First Aid and CPR-C Certification

Tools

MyAltea

Job description

• Pay or shift range: $45,000 CAD to $50,000 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Open availability is required.

Altea is not another big box gym. It's not a boutique studio. It's something the Canadian fitness industry hasn't seen before — and from the moment a member walks through the door, the Front of House team is a big part of why it feels that way.

The Front of House Supervisor sets the tone for every single visit. You lead the team that greets members by name, resolves concerns before they become complaints, and holds the hospitality standard that separates Altea from every other club in the market. This is not a role about managing a desk. It is about managing an experience — and doing it with the kind of presence and consistency that makes members feel genuinely taken care of, every time they walk in.

If you have led a front-facing team in a premium environment and found yourself raising the bar even when no one was watching — this role was built for you.

What You'll Lead:

• Your Team — You lead, develop, and schedule the front of house team. You set the standard through how you show up, not just what you say. Your team's hospitality is a direct reflection of your coaching.
• The Member Experience — Every arrival, every interaction, every concern that comes through your desk is an opportunity to reinforce why members chose Altea. You protect that experience without micromanaging it.
• The Front Desk Operation — Check-ins, scheduling, membership inquiries, daily opening and closing procedures — you own the operational backbone of the member-facing floor and you run it with precision.
• Service Recovery — When something goes wrong, you are the person who makes it right. Quickly, professionally, and in a way that leaves the member feeling more loyal than before the issue arose.
• The Standard — Presentation, cleanliness, team conduct, and communication — these are not things you audit periodically. They are things you live every shift, and your team follows because of how you lead.

Who You Are:

You are not here to manage a schedule and answer emails. You are here to lead a team that makes every member feel like the most important person in the building.

• You lead from the floor. You are visible, approachable, and present. Your team knows what the standard looks like because they see you living it on every shift.
• You are people-smart in a way that shows. You read a member's energy before they say a word. You know when someone on your team is having a hard day before they tell you. That emotional intelligence is what makes this role excellent — not just operational.
• You do not wait for a complaint to act. You notice the lineup at check-in and you step in. You see a new member looking uncertain and you introduce yourself. You are proactive because you are proud of the experience you are responsible for.
• You hold the standard without being reminded. Uniform, tone, desk organization, team presentation — these are non-negotiable to you because you understand what they communicate to every member who walks in.
• You develop people as part of how you lead. You give honest feedback, you coach in the moment, and you invest in the growth of the people on your team — because a stronger team means a better experience for every member.

What We're Looking For:

• 2–4 years of experience in a supervisory or team lead role in a premium hospitality, fitness, or service environment
• Demonstrated ability to lead a front-facing team and hold a high service standard across varied conditions
• Strong interpersonal and conflict resolution skills — you handle difficult conversations with composure and care
• Experience with scheduling, front desk operations, and membership or reservation management systems
• Proficiency with MyAltea or similar platforms will be developed during onboarding
• Valid Standard First Aid and CPR-C, maintained annually – paid by the employer
• Criminal Background Check required prior to commencement

What You'll Earn:

This role is compensated based on experience level that reflects the standard we hold and the caliber of person we're looking for. All rates of pay are confidential.

You will receive:

• Complimentary Altea membership
• Plus One membership to share with a family member or friend
• Extensive vacation package
• Paid Flex days

Success Looks Like:

Your team is consistent — in how they show up, how they communicate, and how they make members feel. Check-in wait times are minimal. Service recovery is fast and leaves members satisfied. The front desk operates cleanly and without gaps. Members know your name and your team's name. The standard holds on the shifts you are not there for, because of the culture you built on the ones you were.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.