Member Services Specialist — Growth & Impact

Crunch Fitness Canada; Vaughan; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Performance bonus

Company events

Employee discounts

Job summary

Crunch Fitness Canada is seeking a dynamic Member Services Representative to create a welcoming, high-energy environment for members and guests in Vaughan. You will drive member engagement, handle inquiries, and support sales goals while delivering exceptional service.

The ideal candidate has at least 1 year in a service role, strong communication skills, and CPR/AED certification (or the ability to obtain within 30 days). A background check is required prior to starting.

Qualifications

• Minimum 1 year in a service-oriented role.
• Strong written and verbal communication.
• CPR/AED certification required (can be obtained within 30 days).
• Criminal background check required prior to starting employment.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring follow-up on sales leads.
• Exceed personal sales goals by using effective sales techniques and strategies.
• Provide excellent customer service while managing member accounts and booking Crunch One Kick Offs.
• Greet members and guests with enthusiasm and maintain a welcoming environment.
• Communicate events, programs and schedules to members and guests.
• Maintain a clean facility and promptly address member requests and issues.
• Handle calls professionally and make outbound calls for trials and leads.
• Demonstrate integrity and uphold Crunch core values in all interactions.

Skills

Customer service

Sales ability

Communication skills

CPR/AED

Problem solving

Job description

Crunch Fitness Canada is seeking a dynamic Member Services Representative to create a welcoming, high-energy environment for members and guests in Vaughan. You will drive member engagement, handle inquiries, and support sales goals while delivering exceptional service.

The ideal candidate has at least 1 year in a service role, strong communication skills, and CPR/AED certification (or the ability to obtain within 30 days). A background check is required prior to starting.