Member Services Representative- The Pas Branch

ACU BCorp; The Pas; Sur place; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Assiniboine Credit Union / Caisse Assiniboine in The Pas is seeking a Member Services Representative to provide high‑quality service in branch operations and digital banking support. You’ll assist members with transactions, open and close vault duties and help connect clients with the right Advisor to meet their immediate and future needs.

The role emphasizes courteous service, accuracy, and teamwork as you contribute to member satisfaction and retention at the The Pas branch Sunday to Friday

Qualifications

• Minimum grade twelve diploma with 2–3 years related experience.
• Cash handling experience with cash balance accuracy.
• Excellent customer service and teamwork.
• Strong communication and relationship-building abilities.
• Accurate, detail-oriented and able to multitask.
• Experience with computer applications.
• Knowledge of credit union products is an asset.

Responsabilités

• Handle transactions and assist members with digital banking needs.
• Promote and educate members on digital banking services.
• Provide transactional service: deposits, withdrawals, bill payments, cheques.
• Assist with vault, ATM, and cash recycler duties as needed.
• Greet and assist members in the branch lobby.
• Refer complex needs to Advisors to support member goals.
• Achieve individual targets and support team success.
• Resolve member concerns with first-contact resolution when possible.
• Follow internal controls and privacy policies; protect member data.

Connaissances

Cash handling

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Computer literacy

Formation

High school diploma

Outils

Banking software

MS Office

CRM systems

Description du poste

Member Services Representative- The Pas Branch

Job Category: Banking - Customer Service & Advice

Requisition Number: MEMBE002297

• Posted : October 20, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Pas
Box 1379 261 Fischer Ave
The Pas, MB R9A1L3, CAN

Description

Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU. The Member Service Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members.

KEY ACCOUNTABILITIES

• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

QUALIFICATIONS

Education and experience The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Key Occupational Skills

• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Effective communication skills with a focus on building relationships
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures is an asset

Additional requirements:

• This role will be a full time position. You will work 37.5 hours per week Monday -Friday at The Pas branch.

Who we are

As a Certified B Corporation® and one of Manitoba’s Top Employers (2025), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine means that you’ll be working for a uniquely Manitoban credit union that…

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is committed to serving its urban, rural, agricultural, and Francophone communities,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.
• is focused on social and environmental responsibility.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.